Conference Day Two: Wednesday, 14th August 2019
Wednesday, August 14th, 2019
9:50 AM CASE STUDY: Transport for NSW Continues to Boost Digital Experiences by Enhancing Voice-Activated Personalisation Through their Transport Bot
Transport NSW commuters have been fortunate to experience a digital first access to voice-activated information through their Real-time Intelligent Transport Assistant (RITA). RITA began as an interactive Chabot on Facebook Messenger and has now evolved to include not only real-time bus information but Opal voice activated balance top-ups in the home and frequently asked questions. Dennis will discuss the new features and Omni-channel experiences Bots can now deliver to enhance personalization and CX.
- The transformation with Chatbots- What can the Bots does now?
- Personalization and Automation- Strategy and service to integrate Bots into existing programs and channels
- Launching a conversational designed Bot to amplify existing progress
- Extending the value of Bots across the company