13 - 14 August, 2019 | PARKROYAL Darling Harbour, Sydney, NSW
Devi Rajcoomarsing, Senior Change Advisor, AI Transformation Former Senior Change Manager at Transport for NSW

Devi Rajcoomarsing

Senior Change Advisor, AI Transformation Former Senior Change Manager
Transport for NSW

Check out the incredible speaker line-up to see who will be joining Devi.

Download The Latest Agenda

Pre-Conference Workshops: Monday, 12th August 2019

Monday, August 12th, 2019

3:00 PM Your ChatBot Is Nothing Without a Bot Culture! Instilling a Chatbot Culture and Managing Bot Integration with Customer Journey Staff to Improve Internal Efficiency and CX

Workshop D will be your last workshop for the day and you will be working industry expert, Devi to understand the cultural impact of AI and Chatbots across your organization.

Your bot will only be a success if it can be adopted seamlessly by your internal staff. Your roadmap to deliver exceptional customer experience will only succeed if your customer journey staff can appreciate the benefits of bots and the long term impacts of bots.

Join Devi in this workshop to thoroughly discuss the culture barriers of bot integration and define a long-term strategy to put your bot roadmap in place.

  • The company solutions being rolled out and how this will impact the management and employees: What is the resistance to bots?
  • The growing impact of bots on the economy: Forecasting the future of bots and selling the benefits even if you don’t have the tangible benefits yet
  • An interactive exercise to plan your roadmap, build your business case and present back to the group
  • Executive summary from each individual and take-away points


Conference Day One: Tuesday, 13th August 2019

Tuesday, August 13th, 2019

Conference Day Two: Wednesday, 14th August 2019

Wednesday, August 14th, 2019