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13 - 14 August, 2019 | PARKROYAL Darling Harbour, Sydney, NSW
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INDUSTRY EXPERT SPEAKERS

Shyamala Prayaga
Shyamala Prayaga
Conversational Interaction Designer
Ford Motor Company USA
Sudesh Thevasenabathy
Sudesh Thevasenabathy
Head of Customer Care Management
AXA Hong Kong
Matthew Goonan
Matthew Goonan
Chief Technology Officer
Digital Transformation Agency
Rakesh Padmanabhan
Rakesh Padmanabhan
Head of Technology
ANZ
Kieran Clarke
Kieran Clarke
Head Of Digital Engagement
VicRoads
Craig Mendel
Craig Mendel
Head of Customer Contact
TAL
David Grilli
David Grilli
Product Owner-Chatbot
AGL Energy
Tyrone Ko
Tyrone Ko
Head of Service Transformation Member Experience
Australian Super
Craig McCosker
Craig McCosker
Product Strategy Manger, Future Focus
Australian Broadcasting Corporation
Matthew Sherwood
Matthew Sherwood
Lead Product Owner
IAG
Susan Gibson
Susan Gibson
Head of Data and Analytics
University of Technology Sydney
Carl Young
Carl Young
Analytics and AI Designer
University of Technology Sydney
Nicole McInnes
Nicole McInnes
Chief Marketing Director
OVO Mobile
John Batzaxis
John Batzaxis
Consumer Capabilities Strategy Leader
Mercer Australia
Lyndon Summers
Lyndon Summers
Product Manager
Open Universities Australia
Sasha Merzliakov
Sasha Merzliakov
National Manager - Digital User Experience
nbn™ Australia
Lidija Apoleska
Lidija Apoleska
Icare Contact Centre Manager
Service NSW
Dennis Chan
Dennis Chan
Manager Customer Experience Technologies
Transport for NSW
Kathleen Carpenter
Kathleen Carpenter
Product Manager
Healthdirect Australia
Angela Hume
Angela Hume
Customer Experience Manager
Bayside Council
Melissa Witheriff
Melissa Witheriff
Head Of Digital
Credit Union Australia Limited
Devi Rajcoomarsing
Devi Rajcoomarsing
Senior Change Advisor, AI Transformation Former Senior Change Manager
Transport for NSW
Mark Chatterton
Mark Chatterton
Co-Founder
inGenious AI