13 - 14 August, 2019 | PARKROYAL Darling Harbour, Sydney, NSW
Kathleen Carpenter, Product Manager at Healthdirect Australia

Kathleen Carpenter

Product Manager
Healthdirect Australia

Check out the incredible speaker line-up to see who will be joining Kathleen.

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Conference Day Two: Wednesday, 14th August 2019

Wednesday, August 14th, 2019

11:40 AM CASE STUDY: The Future of Bots in Health: HealthDirect Launches A Speech Recognizing Bot Helpline For Better Time-Saving Solutions and Minimal Labour Costs

Healthdirect launched a pilot program to assist end users engage in a text-based conversation to understand their symptoms. This year with the arrival of voice assistants like Google Home and Alexa, HealthtDirect are seeking to launch automated voice-based helpline o drive traffic away from nurses. Join Kathleen as she discusses:

  • Integrating chatbots into the omni-channel strategy to revolutionize health
  • Evaluating suitable channels for different topics and products- Voice activated/text/social media/digital assistant
  • Converting content into voice conversations and the challenges in taking large amount of texts into concise answers
  • Marketing and managing bot integration to customers