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13 - 14 August, 2019 | PARKROYAL Darling Harbour, Sydney, NSW
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Lidija Apoleska, Icare Contact Centre Manager at Service NSW

Lidija Apoleska


Icare Contact Centre Manager
Service NSW

Check out the incredible speaker line-up to see who will be joining Lidija.

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Conference Day One: Tuesday, 13th August 2019

Tuesday, August 13th, 2019

1:50 PM Forecasting The Operational Impact of Bots in Contact Centre Environments: What Barriers and Opportunities Can We Expect For The Employee and Customer Experience?