13 - 14 August, 2019 | PARKROYAL Darling Harbour, Sydney, NSW
Matthew Sherwood, Lead Product Owner at IAG

Matthew Sherwood

Lead Product Owner

Check out the incredible speaker line-up to see who will be joining Matthew.

Download The Latest Agenda

Conference Day Two: Wednesday, 14th August 2019

Wednesday, August 14th, 2019

3:20 PM PANEL DISCUSSION: Building Your Roadmap Using AI and Data to Optimize Management Strategies and Improve Bot Effectiveness

Conventional human services come with their own set of limitations; one being the analysis of big data. The introduction of Chatbots is now being incorporated to provide accurate customer data, automate data analysis and collection to provide in-depth customer insights. Join this panel discussion with 4 industry experts on their journey to discuss how you can better your data collection with bots to improve the customer experience and reduce costs.

  • Improving bot effectiveness means taking action to set and manage expectations
  • What is sentimental analysis and how does it apply to bots?
  • Performing accurate analysis of a large amount of data to measure the effectiveness of each message, the expectations and suggesting optimization in clean graphical interface
  • How to improve analysis on unstructured data across digital channels