All Hands on Data: Driving Resilience and Recovery with a Modern Customer Experience

In today’s disruptive market, the road to recovery and growth requires a robust customer data strategy. Your customers generate rich data with every transaction and click. Understanding the full potential of this data, democratising advanced technology and adopting a data-first mindset will determine your growth and success in the new normal.

In this roundtable, we will discuss the opportunities and challenges faced by financial services as we look to optimise results, drive efficiency and create seamless customer experiences. This roundtable will focus on:

• How well do you know your customer right now?
• How are advanced technologies, such as AI, ML and NLP, supporting your growth in the new normal?
• How can you instill a data-first mindset across the organisation?