Conference Day One: Tuesday, 15th October 2019
8:30 am - 9:00 am Coffee & Registration
9:00 am - 9:10 am Opening Remarks from Conference Chairperson
9:10 am - 9:50 am KEYNOTE SESSION: Westpac: From Business-as-Usual to Transformation-As-Usual
Transforming our Business through a holistic strategy for digitisation and a culture of innovation.
There is no doubt that the pace of change, particularly where technology is concerned, has amplified in the recent years, and that Compliance and Legal teams need to adapt, and quickly. On the cusp of this change, The Westpac Group’s Legal and Secretariat (L&S) Division has done so in unique ways driving their strategic portfolio of change. You will hear from Salam on:
- How the Westpac Legal and Secretariat Division developed their multi-year @2020 Strategy, covering all aspects of culture, capability, technology, data, customer centricity and operational excellence
- What is the @2020 Strategy and how is the team executing on it through the Catalyst Transformation Program
- Practical insights and lessons
Salam SaffariniHead of Strategy and Transformation
9:50 am - 10:30 am PANEL DISCUSSION: Do’s And Don’t’s To Guide The CTO In Implementing A Strong And Lasting Transformation Programme
In order to introduce change and transformation into any business there are a multiplicity of angles which must be planned and carefully considered. This panel brings together experts in the space to discuss the approaches which have proven successful and the mistakes and lessons learned through their experiences to help any practitioner navigate through the possible pitfalls of the role.
- 5 mistakes all CTOs should avoid
- How to incorporate transformative practice into the heart of business operations
- Building a high performing transformation team (mindset, skillset, future career vision)
- Overcoming challenges with stakeholder engagement
- Ensuring change is sustainable
Greg JamesDeputy Commissioner for Transformation
Inland Revenue NZ
Ken Anand MAICDChief Transformation Officer
Teachers Health Fund
Craig de RoodenEVP / Global Head of Business Improvement & Transformation
10:30 am - 11:00 am SPEED NETWORKING
11:00 am - 11:30 am MORNING TEA
SPECIALISM STREAMS BEGIN
Customize your learning. You are welcome to move in and out of the tracks as you see fit. Attending as a group?
Why not split up and attend different sessions and share your notes?
STREAM A: Transformation, Strategy & Project Management11:30 am - 12:10 pm Keynote session - How Optus Are Implementing Sustainable Transformation Through Design And Alignment At All Levels
Optus have been on a journey of transformation and see the importance of ensuring sustainability in execution. Not only must business leaders endorse the change but stakeholders must also become change agents. Wen will share insights into execution strategies which will impact the longevity of change.
- Balancing strategy and execution
- Aligning AI execution with multiple business priorities – how to overcome the barriers
- Governance frameworks which demand all stakeholders become change agents
- Strategies of negotiation, influence and co-creation with leadership
- Designing the next stage : Agile 2.0
STREAM A: Transformation, Strategy & Project Management12:10 pm - 12:50 pm How Transgrid Are Confronting The Evolutions In The Energy Market By Embedding Transformation Across All Business Units
- Increasing efficiencies through opex and capex
- The challenge of embedding change into a constantly shifting energy market
- Moving to a high performing culture and maintaining momentum of transformation work
- Awareness and advocacy: managing expectations among stakeholders
Roly O'ConnellHead of Portfolio & Transformation
STREAM B: Culture & Change Management11:30 am - 12:10 pm How NBN Are Constructing Change Frameworks To See Transformation Elevated To A Core Capability of Leadership And A Business Priority
NBN have recognized the importance of negotiation and communication with leadership when pushing through transformations. This communication forms part of their considered change framework which Nikki will discuss here.
- Leveraging different forms of engagement to drive the establishment of the change team
- Developing a change framework 'change for everyone':
- Impact assessment
- Business readiness
- Lessons learned
- Communication, planning and education
- Integrating change into core capability set of the leadership
- Measuring the success of change initiatives
Ginger NocomGroup Head of Change Management
Nikki AlbertsEnterprise Change Lead
STREAM B: Culture & Change Management12:10 pm - 12:50 pm How RMIT Are Championing Change Management Globally To Cement and Ease Institutional Changes At All Levels
With campuses and corporate functions across 3 continents, RMIT are establishing an enterprise wide change function which aims to address holistic people change for projects of all sizes. Here Daniel talks of the various types of business engagement needed to embed changes broadly.
- Leading holistic change across a global organization
- The need for leader advocacy and sponsorship
- Sailing against the waves: strategies for guiding cultural change to improve adaption and adoption
Daniel SmithOrganisational Change Management Practice Lead
12:50 pm - 1:50 pm LUNCH
STREAM A: Transformation, Strategy & Project Management1:50 pm - 2:30 pm How NSW Heath Are Creating A Streamlined Governance Approach To Transformation
NSW Health have identified the impact that the maturity of the organization is having on operations and are looking to reform areas of the business as a result. They are looking to transform the services provided and create a more centralized system, experimenting with automation, funding models and partnerships to do so. Here San shares the journey to maximizing on opportunities and bettering systems and operations.
- Using market development to create a hybrid service model and avoid the market monopoly
- Centralization of services and the Innovation Hub – what are the opportunities?
- Experimenting with automation, new funding models and partnerships
- The transformation objective - from service provision to governance of a centralized system
Santhoshi ChanderHead Program & Change Management Office
STREAM A: Transformation, Strategy & Project Management2:30 pm - 3:10 pm Constructing A 3 Year Transformation Agenda In Response To Market Changes To Ensure Customer Retention and Business Growth
Teachers Health Fund are considering the changes which need to be implemented to remain competitive and further their business outcomes. A key consideration for them is retaining their customer base and so to confront this they have planned a 3 year transformation agenda, the intricacies of which will be shared by Ken in this session.
- Placing growth, customer experience and retention as a priority as a result of changes in the ecosystem
- Drawing a roadmap for transformation starting with strategy, competitive analysis and identifying capability gaps
- Delivering a raft of capabilities across CRM, digital and AI
- The importance of customer advocacy and our proof points for monitoring benefit realization
Ken Anand MAICDChief Transformation Officer
Teachers Health Fund
STREAM B: Culture & Change Management1:50 pm - 2:30 pm How BT Are Delivering And Embedding A Growth Mindset Culture Through Acquisition By Westpac
- Stages of acquisition and identifying transferable skills and opportunities for growth
- Looking to the future of work to strengthen skills in the digital space
- Establishing collaborative and communicative capabilities and moving away from waterfall, hierarchical trends
- A 6 month project : Co-creating 4 modules for embedding a growth mindset
- How do you instil resilience within the workforce?
- The growth mindset: Encouraging forward thinking and considerations of the future state
- How mindset impacts culture – the need to change habits before values and beliefs
- How to establish an attitude of goal orientation in an environment of uncertainty
- Adapting the approach as we learn
Veronica NorthHead of People Transformation
BT Financial Group
STREAM B: Culture & Change Management2:30 pm - 3:10 pm Leveraging Change Management To Execute Lasting Transformative Journeys For Government Agencies
When embarking on transformation initiatives, both project management and change management play a vital role. Change management is key to ensuring the changes introduced are adopted by the workforce. Here Gerard, as an expert in governance and strategy, will share his work with legacy structured agencies, in the planning and execution of transformation initiatives. This includes future state planning and the change management needed in confronting resistance.
- Identifying the capability and maturity of current processes for legacy businesses
- Assessing current and future state when strategizing a transformative roadmap
- Change management as the key to transformation longevity
Gerard GanDirector of Governance and Service Strategy
Governance and Service Strategy, Department of Planning and Environment