15 - 16 October, 2019 | Rydges Sydney Central, Sydney, NSW

Conference Day One: Tuesday, 15th October 2019

8:30 am - 9:00 am Coffee & Registration

9:00 am - 9:10 am Opening Remarks from Conference Chairperson

Wen Smallwood, Director of Digital Transformation and Agile Implementation at Optus

Wen Smallwood

Director of Digital Transformation and Agile Implementation
Optus

9:10 am - 9:50 am Keynote session - Westpac: From Business-as-Usual to Transformation-As-Usual

Transforming our Business through a holistic strategy for digitisation and a culture of innovation

There is no doubt that the pace of change, particularly where technology is concerned, has amplified in the recent years, and that Compliance and Legal teams need to adapt, and quickly. On the cusp of this change, The Westpac Group’s Legal and Secretariat (L&S) Division has done so in unique ways driving their strategic portfolio of change. You will hear from Salam on:

  • How the Westpac Legal and Secretariat Division developed their multi-year @2020 Strategy, covering all aspects of culture, capability, technology, data, customer centricity and operational excellence
  • What is the @2020 Strategy and how is the team executing on it through the Catalyst Transformation Program
  • Practical insights and lessons
Salam Saffarini, Head of Strategy and Transformation at Westpac

Salam Saffarini

Head of Strategy and Transformation
Westpac

In order to introduce change and transformation into any business there are a multiplicity of angles which must be planned and carefully considered. This panel brings together experts in the space to discuss the approaches which have proven successful and the mistakes and lessons learned through their experiences to help any practitioner navigate through the possible pitfalls of the role.

  • 5 mistakes all CTOs should avoid
  • How to incorporate transformative practice into the heart of business operations
  • Building a high performing transformation team (mindset, skillset, future career vision)
  • Overcoming challenges with stakeholder engagement
  • Ensuring change is sustainable
Tanya Graham, Chief Transformation Officer at Alinta Energy

Tanya Graham

Chief Transformation Officer
Alinta Energy

Greg James, Chief Transformation Officer at Inland Revenue NZ

Greg James

Chief Transformation Officer
Inland Revenue NZ

Ken Anand MAICD, Chief Transformation Officer at Teachers Health Fund

Ken Anand MAICD

Chief Transformation Officer
Teachers Health Fund

Craig de Rooden, EVP / Global Head of Business Improvement & Transformation at Toll Group

Craig de Rooden

EVP / Global Head of Business Improvement & Transformation
Toll Group

10:30 am - 11:00 am Speed Networking

11:00 am - 11:30 am Morning Tea

Stream One: Transformation, Strategy & Project Management

11:30 am - 12:10 pm Keynote session - How Optus Are Implementing Sustainable Transformation Through Design And Alignment At All Levels
Optus have been on a journey of transformation and see the importance of ensuring sustainability in execution. Not only must business leaders endorse the change but stakeholders must also become change agents. Wen will share insights into execution strategies which will impact the longevity of change.

  • Balancing strategy and execution
  • Aligning AI execution with multiple business priorities – how to overcome the barriers
  • Governance frameworks which demand all stakeholders become change agents
  • Strategies of negotiation, influence and cocreation with leadership
  • Designing the next stage : Agile 2.0
Wen Smallwood, Director of Digital Transformation and Agile Implementation at Optus

Wen Smallwood

Director of Digital Transformation and Agile Implementation
Optus

Stream One: Transformation, Strategy & Project Management

12:10 pm - 12:50 pm How Transgrid Are Confronting The Evolutions In The Energy Market By Embedding Transformation Across All Business Units
  • Increasing efficiencies through opex and capex
  • The challenge of embedding change into a constantly shifting energy market
  • Moving to a high performing culture and maintaining momentum of transformation work
  • Awareness and advocacy: managing expectations among stakeholders

Roly O-Connell

Head of Portfolio & Transformation
Transgrid

Stream Two: Culture & Change Management

11:30 am - 12:10 pm How NBN Are Constructing Change Frameworks To See Transformation Elevated To A Core Capability of Leadership And A Business Priority
NBN have recognized the importance of negotiation and communication with leadership when pushing through transformations. This communication forms part of their considered change framework which Nikki will discuss here.

- Leveraging different forms of engagement to drive the establishment of the change team
- Developing a change framework 'change for everyone':
  • Impact assessment
  • Business readiness
  • Lessons learned
  • Communication, planning and education
- Integrating change into core capability set of the leadership
- Measuring the success of change initiatives
Nikki Alberts, Enterprise Change Lead at NBN

Nikki Alberts

Enterprise Change Lead
NBN

Stream Two: Culture & Change Management

12:10 pm - 12:50 pm How RMIT Are Championing the Change Management Practice Globally To Cement and Ease Institutional Changes At All Levels
With campuses and corporate functions across 3 continents, RMIT have established an enterprise wide change function which addresses holistic people change for projects of all sizes. Here Daniel talks of the various types of business engagement needed to embed changes broadly.

  • Leading holistic change across a global organization
  • The need for leadership advocacy and sponsorship
  • Sailing against the waves: strategies for guiding cultural change
Daniel Smith, Organisational Change Management Lead at RMIT

Daniel Smith

Organisational Change Management Lead
RMIT

12:50 pm - 1:50 pm Lunch

Stream One: Transformation, Strategy & Project Management

1:50 pm - 2:30 pm How NSW Heath Are Creating A Streamlined Governance Approach To Transformation
NSW Health have identified the impact that the maturity of the organization is having on operations and are looking to reform areas of the business as a result. They are looking to transform the services provided and create a more centralized system, experimenting with automation, funding models and partnerships to do so. Here San shares the journey to maximizing on opportunities and bettering systems and operations.

  • Using market development to create a hybrid service model and avoid the market monopoly
  • Centralization of services and the Innovation Hub – what are the opportunities?
  • Experimenting with automation, new funding models and partnerships
  • The transformation objective - from service provision to governance of a centralized system
Santhoshi Chander, Head Program & Change Management Office at HealthShare NSW

Santhoshi Chander

Head Program & Change Management Office
HealthShare NSW

Stream One: Transformation, Strategy & Project Management

2:30 pm - 3:10 pm Constructing A 3 Year Transformation Agenda In Response To Market Changes To Ensure Customer Retention and Business Growth
Teachers Health Fund are considering the changes which need to be implemented to remain competitive and further their business outcomes. A key consideration for them is retaining their customer base and so to confront this they have planned a 3 year transformation agenda, the intricacies of which will be shared by Ken in this session.

  • Placing growth, customer experience and retention as a priority as a result of changes in the ecosystem
  • Drawing a roadmap for transformation starting with strategy, competitive analysis and identifying capability gaps
  • Delivering a raft of capabilities across CRM, digital and AI
  • The importance of customer advocacy and our proof points for monitoring benefit realization
Ken Anand MAICD, Chief Transformation Officer at Teachers Health Fund

Ken Anand MAICD

Chief Transformation Officer
Teachers Health Fund

Stream Two: Culture & Change Management

1:50 pm - 2:30 pm How BT Are Delivering And Embedding A Growth Mindset Culture Through Acquisition By Westpac
  • Stages of acquisition and identifying transferable skills and opportunities for growth
  • Looking to the future of work to strengthen skills in the digital space
  • Establishing collaborative and communicative capabilities and moving away from waterfall, hierarchical trends
  • A 6 month project : Co-creating 4 modules for embedding a growth mindset

- How do you instil resilience within the workforce?
- The growth mindset: Encouraging forward thinking and considerations of the future state
- How mindset impacts culture – the need to change habits before values and beliefs
- How to establish an attitude of goal orientation in an environment of uncertainty
- Adapting the approach as we learn
Veronica North, Head of People Transformation at BT Financial Group

Veronica North

Head of People Transformation
BT Financial Group

Stream Two: Culture & Change Management

2:30 pm - 3:10 pm Leveraging Change Management To Execute Lasting Transformative Journeys For Government Agencies
When embarking on transformation initiatives, both project management and change management play a vital role. Change management is key to ensuring the changes introduced are adopted by the workforce. Here Gerard, as an expert in governance and strategy, will share his work with legacy structured agencies, in the planning and execution of transformation initiatives.

This incudes future state planning and the change management needed in confronting resistance.

  • Identifying the capability and maturity of current processes for legacy businesses
  • Assessing current and future state when strategizing a transformative roadmap
  • Change management as the key to transformation longevity
Gerard Gan, Director at Governance and Service Strategy, Department of Planning and Environment

Gerard Gan

Director
Governance and Service Strategy, Department of Planning and Environment

3:10 pm - 3:40 pm Afternoon Tea

Interactive Discussion Groups

IDG One

3:40 pm - 5:00 pm Business Agility And Its Role In Making Transformation Initiatives More Effective
Rob Vari, Head of Delivery Governance, Organisational Capability and Change Management at Citi

Rob Vari

Head of Delivery Governance, Organisational Capability and Change Management
Citi

IDG Two

3:40 pm - 5:00 pm How to Manage The Implementation Of Change Projects While Sustaining The Organization’s Momentum
Tanya Graham, Chief Transformation Officer at Alinta Energy

Tanya Graham

Chief Transformation Officer
Alinta Energy

IDG Three

3:40 pm - 5:00 pm How Do You Establish Change Beyond Project Implementation And Embed Change Into Business As Usual?
Matt Harman, Program Director - Clarity Program at NAB

Matt Harman

Program Director - Clarity Program
NAB

IDG Four

3:40 pm - 5:00 pm How Should The Role Of The Change Practitioner Evolve With The Life Cycle Of Transformation Projects?
Dianne Saker, Business Transformation Change Director and ongoing advisor at Inland Revenue NZ

Dianne Saker

Business Transformation Change Director and ongoing advisor
Inland Revenue NZ

5:00 pm - 5:10 pm Chairperson Closing Remarks

5:10 pm - 5:10 pm End Conference Day One