Given the rise of digital disruption, the emerging role of Chief Transformation Officer is being thrust into the spotlight as companies are now tasked with keeping up with the latest innovations or risk falling behind in the competitive environment.

The energy market in particular is experiencing rapid and radical change and transformation is proving key to maintaining pace, as EnergyAustralia has recognised. We caught up with Duncan Bryce, Head Of Business at Energy Australia to learn more about the transformative work taking place that is enhancing their service delivery capabilities and building the customer voice, ahead of Chief Transformation Officer 2019