Improving Customer Outcomes Through Effective Customer Advocacy, Complaints Prevention and Remediation

12 - 13 November, 2019 | Mercure Sydney Central, Sydney, NSW

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Encouraging Greater Ownership, Transparency and Complaints Resolution by Publishing Complaints Data

Ahead of the Customer Advocacy and Complaints Resolution Summit 2018 we chat to Suzanne Crowle, Acting Executive Director of Regulatory Services at NSW Fair Trading. In this article Suzanne chats to us about the complaints register, which launched in July 2016, and delves into how the register is changing business behavior and driving improved customer experiences.

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