Improving Customer Outcomes Through Effective Customer Advocacy, Complaints Prevention and Remediation
12 - 13 November, 2019 | Mercure Sydney Central, Sydney, NSW
Taking a Strategic Approach to Customer Complaint Resolution: Aligning Customer Feedback with Internal Processes to Improve Service Capabilities & Complaints Resolution Outcomes
The Office of the Inspector-General
and Taxation Ombudsman (IGTO) recognises the need to revise
customer engagement models in the world of heightened expectations,
reviewing its strategies and actively working to improve its complaints
resolution capabilities.
We caught up with Helen Fong, Acting Director of Complaints and Duy
Dam, Director of Review and Engagement at IGTO to learn more about
their initiatives in this space, ahead of Customer Advocacy &
Complaints Resolution 2019.
Please note: That all fields marked with an asterisk (*) are required.
