Improving Customer Outcomes Through Effective Customer Advocacy, Complaints Prevention and Remediation
12 - 13 November, 2019 | Mercure Sydney Central, Sydney, NSW
Lexi Airey
Chief Executive Officer Gateway BankConference Day One: Tuesday, 12th November 2019
4:20 PM Roundtable Discussion: Customer Centric Cultural Transformation
This session will give you the opportunity to drink champagne while discussing the following question in roundtables, before reporting back to the room.
Unpack the tools and skills required of a customer advocate to truly empower the shift in company culture. Furthermore, understand how to align customer insights with organization-wide development and growth initiatives.
Confirmed Speaker:
Check out the incredible speaker line-up to see who will be joining Lexi.
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