Simon Herbert

Executive Director Data, Insights and Transformation Department of Customer Service, NSW

Exchange Day One: Tuesday, 25 August 2020

8:50 AM Presentation: Building A Truly Agile Analytics Capability To Increase Productivity and Deliver Great Outcomes

For the last 2 years, The Department of Customer Service have been working towards becoming a truly agile analytics capability - NSW Data Analytics Centre (DAC). Starting in September 2017 with a project delivered in 50% of the time estimated, Simon and his team have gained significant leadership support and are now setting the standard for Public Sector analytics across Australia.

In this session hear Simon discuss:

How the Department of Customer Service moved from 55 people completing 13 projects, to 35 people and 29 projects in under 2 years
How agile analytics is not the same as agile software development
Measuring your productivity and quality through simple metrics

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Questions? Contact us on 61 (2) 9229 2483 or email exchangeinfo@iqpc.com.au now!