Roy has spent 6 of the last 10 years transforming BT’s field force from legacy desktop applications to modern smartphone apps. A complete mobility stack has been developed, along with a considerable pool of talent and expertise.
Roy now owns BT’s digital channel architecture across the whole of BT Group working with every line of business including own use within the enterprise bringing his experiences to the rest of the organisation.
Roy has worked in BT for just over 20 years, working previously on BT.com, as well as the OSS/BSS for BT TV, BT Business VoIP and Business FTTC. He spent over 6 years as the Architect for the Field Mobility platform known internally as Engineer.com. He is now extending his reach beyond apps and is covering other digital channels including chatbots, voice assistants and more.