Thursday May 28th 2020 | 2pm BST / 3pm CET
With recent impact of Covid-19 on the workplace, not only are customer contact centre agents moving to more remote and alternative ways of working, but additionally so are the customers. Most companies will be faced with a decrease in available front line workers due to the global pandemic, at the same time as customer behaviour will have changed along with restrictions being brought into play. This 60 minute Virtual Think Tank will bring together senior-level customer contact leaders to discuss the direct impact of Covid-19, and more so, what solutions and strategies need to be taken to stay ahead in a changing customer landscape.
Sponsored by RingCentral
Date: Tuesday June 9, 2pm BST / 3pm CET
Date: Thursday June 18, 2pm BST / 3pm CET
Lessons Learned From The Corona Crisis: Fast-Tracking A Mobile Workforce
Date: Tuesday May 19, 2pm BST / 3pm CET