Australia's First Peer Led Digital Workplace Strategy Event
25 - 27 November, 2019
| Bayview Eden, Melbourne, VIC
Conference Day One: Tuesday, 26 November 2019
9:00 am - 9:30 am
COFFEE AND REGISTRATION
9:30 am - 9:40 am
Conference Opening
Ginger Nocom -
Group Head of Change Management,
Ruralco
9:40 am - 10:20 am
How icare Is Maximising Adoption Rates Of End- User Technology With 76% Microsoft Teams Utilisation
Peta-Lee Benson -
Head of Digital Workplace,
icare NSW
Communicating accurate insights into colleague experience is maximising the value IT is able to extract out of workspace investment. icare is building up new levels of adoption by tweaking the configuration of current technology, future innovation, and roadmaps in response to internal experience outcomes. In this session Peta-Lee will articulate:
- Enhancing adoption levels through blended learning styles of approach and technology training including an evolving self- service to complement end user computing
- Building a comprehensive end-to-end roadmap that incorporates all the Digital Workplace experience with a strategic outcome in mind with each initiative.
- Implementing a dedicated future roadmap with a step change approach that allows the workforce to have a stake in strategy, whilst making sure that ‘relevance to the user’ dictates digital workplace features
- icare’s tech-insider community of practice for a positive culture of people embracing technology
10:20 am - 11:00 am
PANEL: The Evolving Role Of Internal Comms And Digital Workplace Collaboration To Enhance User-Centric Understanding
Catherine Payne -
Executive Director- Digital and Customer Communications,
Department of Environment, Land, Water, and Planning
Alistair Marshall - Head of Internal Communications, Coles
Digital solutions now need to be relevant across the entire employment cycle for seamless engagement with business systems, tools, and performance. In a continual learning and developing environment, training, support, and messaging has to be catered appropriately to excel the employee experience:
- Subtle and effective communications strategy leading up to, during, and after technology shifts to coordinate successfully with IT, HR and change management
- End to end initiatives starting with the translation of end user requirements to IT, leading to the flip side of translating new features into benefits for consistent messaging to the customer
- Balancing relations between technology delivery and business strategy teams
- Identifying the legacy approaches that aren’t user friendly and how Communications can set up within the business to counteract this as part of an improved strategic directive
Catherine Payne
Executive Director- Digital and Customer CommunicationsDepartment of Environment, Land, Water, and Planning
11:00 am - 11:20 am
SPEED NETWORKING
11:20 am - 11:40 am
MORNING TEA
11:40 am - 12:20 pm
Australia Post: Digital Workspace At Scale
Claudette Leeming -
Head of Property Strategy & Performance,
Australia Post
Shane Hazim - Head of Network and Communications, Australia Post
Australia post is coordinating a new workspace capability uplift as part of a complete technology transformation across the enterprise. Strategic counterparts between technology, people & culture and property are working together to align ‘place, people and tools’ into a cohesive digital workspace strategy that scales across the business. In this session, Claudette and Shane will share perspectives on:
· Digital transformation: Enabling digital collaboration on any device in any place at any time across a large national network
· Change: Engaging with a diverse and widespread workforce to connect our people to drive new ways of working
· Cross-team collaboration: How to coordinate between key workplace leaders for an aligned approach to employee experience
12:20 pm - 1:00 pm
Lessons Learned From nib’s Successful 4-Week Delivery Of A New Collaboration Platform
Kyla Banks -
Employee Communications Manager,
nib health funds
Nathan Baker - Head of Group Shared Services Technology, nib health funds
With 1,600 employees across the globe, geographical barriers and recent acquisitions have made communication and collaboration across the nib Group challenging. Enter: nib’s enterprise-wide implementation of Workplace by Facebook – an efficient rollout of the platform was required to help employees connect, breaking down the silos and hierarchies impeding nib’s culture of innovation and risk-taking. A championed approach with a cross-functional project team and solid Executive backing ensured strong adoption rates and smooth delivery. This session will cover:
- The importance of establishing the foundational working relationship between communications and IT for the success of transformational technology projects
- Engaging champions for change from across all departments, hierarchies and geographies to build a truly employee-centric platform
- Bridging the communications gaps for a more connected and collaborative workforce to drive business outcomes
- Developing a roadmap with joint ownership and buy-in from communications and technology teams to leverage new functionality, grow value through new ways of working and enhance employee experience
1:00 pm - 2:00 pm
LUNCH BREAK
2:00 pm - 2:40 pm
How Lendlease’s WorkSmart Team Is Directing The Successful Design, Development And Delivery Of Their Workplace Technology Stack
Ken Noonan -
WorkSmart Manager,
Lendlease
With agile operations moving further towards cloud and off premise assets, project teams can now access a singular set of tools encompassing communications, workflow, and information management from anywhere and anytime. Lendlease’s WorkSmart team is made up of developers, trainers, and testers that provide product delivery including Office 365, Microsoft Teams and SharePoint solutions. Their goal is to define employee operations in a more agile way:
- Start developing minimum viable products and prototypes in 2 week sprints and iterations, contracting skills flexibly in and out of project teams as needed
- Getting a working model in front of the customer allowing real feedback sooner on prototypes rather than a sole concept
- Less choice is more to allow faster navigation and share knowledge easily: cutting down the number of different windows and apps is now possible by tying previous apps into one nice tab/screen
- Lendlease’s project mobilisation tool to drive huge consistency, faster start ups, in-built measures, and more opportunities for collaborative teams
2:40 pm - 3:20 pm
How IAG’s New Workforce Management App Enables Workforce Flexibility Of The Future, Now
Tim Buzza -
Manager- Workplace Innovation,
IAG
With a goal of improving employee experience, IAG is now enabling a new flexible working initiative through an innovative app called Switch. It has allowed more than 1000 call centre employees to manage their own schedules. With more than 70% of the workforce already working from home the introduction of Switch means IAG contact centre teams now have flexibility where and when they work. Tim will detail the achievements and learning lessons from the cross-functional project:
- Using prototypes and experimentation to validate workforce requirements feeding into product design, and prove the concept to secure executive and stakeholder backing
- Integrating a newly developed platform into the complexities of an existing technology stack in addition to a finely balanced and traditionally inflexible contact centre environment
- Assessing the impacts on ingrained culture and departmental structures to prepare for the organisational shift of distributing the control of workforce planning to frontline staff
- The scope for translating an improving employee experience into your customer experience
3:20 pm - 3:40 pm
AFTERNOON TEA
3:40 pm - 4:20 pm
Leading An Intranet Engagement Strategy Through Engaged Communities Of Practice
Kristy Long -
Internal Channels Manager,
Suncorp
Suncorp is bringing together collaboration between intranet site owners, communicators, and teams ahead of an extensive Sharepoint migration. Susan will talk to the coordinated channel strategy accelerating employee engagement to ensure successful transition:
- Assembling intranet communities early on to formalise support and preparations ahead of new technology releases
- Assessing sets of needs across disparate user profiles to be ingrained into a forward-thinking engagement strategy
- Analyse current channels and bring teams and leaders together to share lessons learned, consolidate information, and avoid duplication of efforts
4:20 pm - 5:00 pm
AGILE ROUNDTABLES: Coordinating Digital Workplace Initiatives That Take A Whole of Business Approach
Ginger Nocom -
Group Head of Change Management,
Ruralco
Taking on the concept of lean interactive discussion groups, Agile Roundtables are interactive stand-ups where participants gather into smaller groups, vote on the agenda based on the theme, and start the conversation. The agenda for the roundtable discussions will be democratically generated, drawing upon the day’s learnings.
1. How do we prepare disparate teams for the benefits of a unified set of communication tools?
2. What type of digital workplace will suit a multi-generational workforce?
3. How do we lead and manage flexible teams?
4. How do we create a sense of team when the team is not physically together?
5. How do we effectively use digital collaboration tools to increase productivity and performance?
6. Are tools and technology enough to drive engagement and collaboration?
7. How do we bridge the digital skills gap?
8. How do we close the gap between workforce and consumer technology?
