Australia's First Peer Led Digital Workplace Strategy Event
25 - 27 November, 2019
| Bayview Eden, Melbourne, VIC
Conference Day Two: Wednesday, 27 November 2019
9:00 am - 9:30 am
COFFEE AND REGISTRATION
9:30 am - 9:40 am
Conference Opening
9:40 am - 10:20 am
NBN’s Digital Employee Experience Strategy To Upskill Teams & Improve Tool Implementation
Lotte Niens -
Corporate Communications and Digital Lead,
NBN
The communications team has championed a new digital employee experience strategy along with IT and their data office to identify what tasks people are trying to perform, and from there, map out what tools are in current landscape, where duplication can be removed, and what future experience needs to look like:
- Managing launches and uptake of new technology properly, once delivered by IT
- Allaying confusion over tool purposing in the broader suite by creating confluence between sets of tools to avoid overlap or clash when it comes to documents, data and storage
- How to manage the digital landscape to advise employees on best practice for tool-use, alongside the access and support information to go hand in hand
- Overseeing a vast review and retirement of unnecessary additions to assess how everything should fit together in the current suite with a priority on a more seamless integration
- 5 effective chatbots and the scope for ongoing development of bots that optimise UX
10:20 am - 11:00 am
PANEL: Forecasting A Long Term Transformation Strategy And Vision For A Digital Workplace
Greg Koteras -
Head of Engineering & Solutions Delivery,
Australian Unity
Jo Riley - Workplace Services Manager, Vicinity Centres
Jen Goeldner - Head of Workspace, Technology Transurban
Weaving Future Products and Future Business Vision into an actionable workplace strategy is step one of a redesigned digital strategy. What are the steps to form a strong plan specialised around the internal customer, when so much business focus is redirected to the external customer right now?
- Which solutions need to be embedded where and when, to support both physical workspaces and increasingly digital ways of working
- How to drive a digital strategy with elements specific to workplace outcomes as a central component of general digital transformation strategy
- Avoid technology proliferation and short term investments that don’t last, to focus on optimising an environment geared up for future ways of working
11:00 am - 11:20 am
MORNING TEA
11:20 am - 12:00 pm
Digital Literacy And The Customer Engagement Critical To A Successfully Evolving Digital Workplace
Kristy Long -
Internal Channels Manager,
Suncorp
Which conversation goes where? Desktops are getting busier if organisations aren’t being careful, and on top of this, the transition from email to chat challenges an ingrained office culture:
- Internal communications- utilise internal marketing for positive messaging and change management
- Innovative use of workplace tools to break down team barriers and share content more dynamicall
- Resolving relevance to team members, training relevant to users, and helping the end user see the value in platforms to assist transition and engagement
- Navigating the proliferation of communication platforms, ways of sharing work product, and collaboration tools to look for the opportunity to connect systems with each other, as well as end-users
12:00 pm - 12:40 pm
Telstra’s Digital First People Strategy To Empower Staff And Leaders Through Key Digital Experiences
Melissa Dorey -
Digital Transformation Principal,
Telstra
Responsible for the Digital First People Roadmap, Melissa is the product owner of Workday and Zendesk and has been overseeing a continuous improvement to employee experience in relation to business drivers. In this session, hear how Telstra is embedding Human Centered Design (HCD) into its employee initiatives:
- Translating business strategy and internal customer’s needs into HCD and end-user centric solutions
- Connect cross-functional UX owners for an integrated workplace experience aligned across the business
- Embedding change and showing value in digitally enabled ways of working to improve staff adoption of new business functionalities
12:40 pm - 1:40 pm
LUNCH BREAK
1:40 pm - 2:20 pm
Breaking The Challenge Of Flexible Work To Enable Productivity Regardless Of Where You Are Logging In
Peter Wheatley -
Head of Corporate Services and Workplace,
Minter Ellison
Law firm Minter Ellison understands that their ability to provide a sterling client service starts not just in differentiating interactions with the legal advice they provide, but begins from a workplace that supports and enables their lawyers to work in new ways. Flexible working initiatives are one step, but the true challenge lies in enabling productivity within this:
- How to support the agile workplace by encouraging the ability to pickup up your office and connect anywhere via mobile devices, and how adoption needs to be driven by leadership and senior
- Meeting room solutions and increasing efficiencies in video conferencing capabilities to expand the opportunity beyond in-office facilities
- Optimising the quality of meeting experience through desktop, mobile and room systems connectivity along with the ability to present and manage information through these mediums
- The pros and cons of the physical workspace: are digital solutions overrated, and where do they balance?
2:20 pm - 3:00 pm
Virtual Assistant, AI And Chatbot Future Strategy To Automate Information Access For Staff To Increase Speed And Quality Of Service
25% of digital workers over the next two years will use a virtual employee assistant on a daily basis, jumping from less than 2% in 2019. These conversation platforms will allow employees a more constructive engagement within everyday tasks:
- Scouting the benefits and where to supply proof of concepts to measure the impact of a virtual assistant for query management, information access, and IT services
- Integrating machine Learning for data-driven workplace decision making
- Establishing a single Digital Presence for information and how these tools can be integrated across workspace technology
3:00 pm - 3:30 pm
AFTERNOON TEA
3:30 pm - 4:10 pm
Collaborative Tools And Foundational Technology That Underpin Agile Ways Of Working
From pop up work areas, interactive screens, to more efficient video-conferencing solutions, what is the foundational set of technology that enables an agile workforce?
- Improving understanding of staff technology needs through continuous feedback and surveys whilst promoting employee involvement
- Driving utilisation studies to signal opportunities to improve upon current digital workplace initiatives
- Breaking down the limits of geography in a global organisation with high level video conferencing capabilities
