31 July - 01 August, 2019 | Sir Stamford Circular Quay, Sydney, NSW

Conference Day Two: Thursday, 1 August 2019

8:30 am - 9:00 am Conference Registration and Welcome Coffee

9:00 am - 9:10 am Opening Remarks

9:10 am - 9:50 am Homes England: Leading by Example and Becoming a Government Agency Fit for the 21st Century

Homes England are in the midst of undergoing a fundamental shift in operating model and with it are putting digital at the heart of its new approach to accelerating home building across England. Dominic Campbell, Chief Digital Officer for the agency, will present on the work taking place to not only upgrade Homes England’s old legacy systems but also its emergence as a truly digital age government organisation, a marketplace for home builders. By building in house capability and partnering with the best transformation specialists, their digital transformation mission includes revamping systems that manage land and funding, as well as publishing housing data better.

  • Learn about large scale organisational transformation to implement this into government departments
  • Providing better experiences for citizens and businesses in the housing sector through improving technology services
  • The role of data in helping to accelerate the housing market
Dominic Campbell, Chief Digital Officer at Homes England

Dominic Campbell

Chief Digital Officer
Homes England

9:50 am - 10:30 am Using X-Road to Scale Up New E-Services and as New Platforms Go Online for Citizen of Estonia

Aiming to remain one of the most central and digital economies globally, the Estonian government issues each of their citizens with a digital ID and passport to prove their identity online. This helps to connect different information systems and transmit large data sets simultaneously. A platform such as this is being used to access public services, vote, pay taxes and even order prescription medication. This case study will look at the Estonian government’s transition into a fully digital economy, highlighting initiatives such as their X-Roads and e-Card campaign.

  • Using blockchain-enabled technology to store data securely
  • Maintaining citizen trust through transparent communication strategies
  • Determining the best course: Upgrading legacy systems or starting from the bottom up?
Piret Urb, Head of International Relations, Information System Authority at Republic of Estonia

Piret Urb

Head of International Relations, Information System Authority
Republic of Estonia


11:00 am - 11:40 am Working With the Victorian Government to Implement a Long-Term and Inclusive Digital Strategy

The transformation of Cenitex’s technology infrastructure is aligned to the Victorian Government’s ICT and Cyber Security strategies. Combining software-defined networking and hosting with automation and identify management, Navadeepan Pillai, General of Manager of Design and Development, will discuss how Cenitex has built a secure and resilient Digital Workplace that gives access to all desktop apps and cloud services from any device and any location for 35,000 public servants.

  • How do you align efficient processes to government strategy
  • Using identify management for secure access
  • Understanding how Cenitex gives access to anyapps on any device from any location
Navadeepan Pillai, General Manager of Design and Development at Cenitex

Navadeepan Pillai

General Manager of Design and Development

With different government departments intending to update their old legacy systems and implement new service delivery strategies, improving the user experience has become a top priority for local, state and federal leaders. However, with challenges pronounced in overhauling old technologies and websites, UX leaders need to understand the changing needs of their citizens.

This panel discussion will look at strategies to improve website functionality and product design for creating a seamless online experience.

Piret Urb, Head of International Relations, Information System Authority at Republic of Estonia

Piret Urb

Head of International Relations, Information System Authority
Republic of Estonia

Megan Bunfield, National Manager, Online Services at Department of Human Services

Megan Bunfield

National Manager, Online Services
Department of Human Services

Alexander Patten, Client Service Designer at Victorian Managed Insurance Authority

Alexander Patten

Client Service Designer
Victorian Managed Insurance Authority

12:20 pm - 1:20 pm NETWORKING LUNCH

1:20 pm - 2:00 pm Eliminating Technology Divides Through the Digital Economy and Digital Inclusion Advisory Group

The New Zealand Ministerial Advisory Group was designed in 2017 to bring together leaders from government and non-government organisations to advise on how the government can meet it’s objective to create a fully integrated digital economy. Dave Moskovitz, a member of the Ministerial Advisory Group, will present on the work the group is doing to boost digital growth and eliminate digital divides. This is to guarantee that every business and organisation in New Zealand are able to take advantage of the opportunities provided by digital technology.

  • Effectively working together to improve productivity and economic benefits of the internet
  • Understanding the ‘digital divides’ between people who have access to the internet and those who do not
  • Determining what it would take to eliminate digital divides by 2020
  • Identifying the skill sets needed for future work in technology

2:00 pm - 2:40 pm CASE STUDY: The NSW Department of Education’s Implementation of a Digital Identity Framework to Improve Student Engagement

In the midst of a new strategy roadmap to improve service design capabilities, Director of Identity Management Shane Gandy will present the work the NSW Department of Education are undergoing to protect and secure student privacy, as well as increase student and teacher online engagement. With over 815,000 students and 100,000 teachers under their jurisdiction, the department are in the process of improving this strategy. Through the implementation of their digital identity framework, learn how the department ensures the digital identity of students remain secure.

  • Determining the key areas that need to be addressed when ensuring the data security of students and teachers
  • Providing students and teachers with an holistic online learning environment, allowing for long term engagement
  • Securing in-depth security measures to ensure identity breaches are minimised
Shane Gandy, Director Identity Management at NSW Department of Education

Shane Gandy

Director Identity Management
NSW Department of Education


3:10 pm - 3:50 pm Human Centered Design: Using Machine Learning and RPA to Improve Citizen Services

Willoughby City Council is in the midst of significant work around human centered design. In the process of using machine learning and RPA to improve their citizen services, Mustafa Ghulam, Manager for Business Improvement and Customer Experience, will present on the significant work the council are undergoing to improve citizen services from a digital lens.

  • Improving digital processes through machine learning and RPA
  • Understanding human centred design principles to improve citizen services
  • Using research, feedback and engagement to consider the needs of citizens
Mustafa Ghulam, Business Improvement and Customer Experience Manager at Willoughby City Council

Mustafa Ghulam

Business Improvement and Customer Experience Manager
Willoughby City Council

3:50 pm - 4:30 pm Using Technology and Advanced Analytics to Improve the Way Citizens Receive Communication

The City of Canterbury Bankstown is in the process of undergoing a digital transformational strategy to improve waste disposal and waste management techniques. Aiming to upgrade the resident’s access to information regarding bin collection, as well as using GPS data to minimise delays on collection routes, the use of data and analytics has become an important component within the Council’s digital citizen service strategy. This case study will look into the work the council is undergoing in using technology to make services more easily accessible to citizens.

  • Moving away from IoT to discuss automation and AI to deliver better services to citizens
  • Enabling residents to request services via real-time data
  • Improving the way residents provide and receive communication on waste issues
Barbara Iordanidis, Senior Project Officer at City of Canterbury Bankstown

Barbara Iordanidis

Senior Project Officer
City of Canterbury Bankstown

4:30 pm - 4:30 pm Closing Remarks