View 2019 Event Guide
The Digital Citizen Services Summit will allow you to network with likeminded individuals within both Australia and neighbouring countries to improve the integration of your digital government platform. TOP 5 CASE STUDIES Estonia’s maintenance of X-roads and ID cards, en ...
The ATO’s Digital Channel Strategy: Leveraging Effective Stakeholder Engagement to Enhance Digital Citizen Services
Managing expectations for both internal and external stakeholders is not only pivotal to the success of transforming digital services, but also ensures that they can continue to improve as future needs arise. Ahead of Digital Citizen Services, we chat to Claire O’Neill, Assistant Commissioner – Ent ...
Developing a Holistic Framework for Digital Services: Effectively Delivering First-Class Digital Customer Experiences across All Government Agencies
The NSW Department of Finance Services and Innovation (DFSI) has made a headstart to this initiative, launching the NSW Design System - a single source o ...
Optimising Online Access Capabilities: Successfully Implementing a Digital Identity Framework to Improve User Engagement
We caught up with Shane Gandy, Director of Identity Management at the NSW Department of Education (DoE) to find out more about their innovative new digital ident ...
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Fast Track Your Attendance - Digital Citizen Services 2019
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Additional Content Download
Putting People First: Leveraging Human-Centred Design in Service Delivery
Thiss past article from the Government Service Design Summit 2018, we chat to Andrew Dadswell, Senior Manager of Strategic Engagement at ASIC explores ASIC’s strategic review of their MoneySmart offering and delves into the human centred design approaches being leveraged to shape service offerings and enhance the user experience.
Digital Identity: The Top Trends Shaping Digital Identity in 2018 & How to Take Advantage of Them
This past content piece from the Digital Identity Summit 2018 explores some of the top digital identity trends Australian organisations are using to not only build cyber fraud resilience, but also improve service delivery by investing in innovative digital identity technologies and systems.