The ATO’s Digital Channel Strategy: Leveraging Effective Stakeholder Engagement to Enhance Digital Citizen Services
Developing a Holistic Framework for Digital Services: Effectively Delivering First-Class Digital Customer Experiences across All Government Agencies
The NSW Department of Finance Services and Innovation (DFSI) has made a headstart to this initiative, launching the NSW Design System - a single source of truth for style guides, reusable components, and best practice digital design and delivery to help teams across the NSW Government deliver consistent, user-centric services.
Ahead of Digital Citizen Services 2019, we chat to Rachel Maiden, Director – Digital Transformation Team at DFSI about this revolutionary project is set to take NSW government digital services above and beyond, driving exemplary customer experiences.
Optimising Online Access Capabilities: Successfully Implementing a Digital Identity Framework to Improve User Engagement
We caught up with Shane Gandy, Director of Identity Management at the NSW Department of Education (DoE) to find out more about their innovative new digital identity platform and how they’re working to ensure its optimal upkeep to maintain citizen trust, ahead of Digital Citizen Services 2019.