Developing a Holistic Framework for Digital Services: Effectively Delivering First-Class Digital Customer Experiences across All Government Agencies

The NSW Department of Finance Services and Innovation (DFSI) has made a headstart to this initiative, launching the NSW Design System - a single source of truth for style guides, reusable components, and best practice digital design and delivery to help teams across the NSW Government deliver consistent, user-centric services.


Ahead of Digital Citizen Services 2019, we chat to Rachel Maiden, Director – Digital Transformation Team at DFSI about this revolutionary project is set to take NSW government digital services above and beyond, driving exemplary customer experiences.