Developing a Holistic Framework for Digital Services: Effectively Delivering First-Class Digital Customer Experiences across All Government Agencies
The NSW Department of Finance Services
and Innovation (DFSI) has made a headstart to this initiative, launching the
NSW Design System - a
single source of truth for style guides, reusable components, and best practice
digital design and delivery to help teams across the NSW Government deliver
consistent, user-centric services.
Ahead of Digital Citizen
Services 2019, we chat to Rachel
Maiden, Director – Digital Transformation Team at DFSI about this revolutionary project is set to take NSW government
digital services above and beyond, driving exemplary customer experiences.