Program Director Information Management Modernisation & Line of Business Strategy
Department of Family and Community Services
Conference Day One: Wednesday, 31 July 2019
Sunday, July 21st, 2019
Ann Turner, Program Director Information Management Modernisation & Line of Business Strategy, will deliver a case study on the work taking place within the Department of Family and Community Services in New South Wales. Working to align their digital services, they are in the midst of undergoing a swift transformational change program. It is here Ann will discuss how you can identify improvements for digital interaction with your citizens.
- Investing in the right systems to keep up with the market and digital disruption
- Investigating what ‘instant service’ means for customers and how this can translate into organisational service strategies
- Encouraging transparency with the public to better their understanding on organisation priorities