Paul Taylor

Business Technology Architect and Planner Department of Health and Human Services

Conference Day One: 20 April 2021

11:40 AM Does Enterprise Architecture Matter? How A Government Department is Re-Focusing Enterprise Architecture On Business Outcomes And Improved Public Services.

As organisations adopt agile operating models that put customer services at the centre, the role of Enterprise Architecture changes from master planners, gate keepers, and model-making to supporters of service design, delivery, and operations capabilities. The Dept. Health & Human Services (Victoria) has built a digital service delivery capability based on modern platforms and agile development methods. An essential part of the operation is the Enterprise Architecture Unit that acts as a strategic planning and enterprise design partner to the business. This session will detail practical elements of how Enterprise Architecture can set up as a driver of sustainable change and executive strategy, including:


  • How architects are engaging with business units to frame discussions about service delivery options and technology investments
  • Using business capability models to assist with IT portfolio management and prioritisation
  • How Enterprise Architects can most effectively work with Business Policy and Planners, Service Designers and Agilest.
  • How Enterprise Architecture can re-orient from delivering compliance to focusing on business outcomes, service quality, and overall customer satisfaction

Check out the incredible speaker line-up to see who will be joining Paul.

Download The Latest Agenda