Unlike many other financial institutions, AMEX has established a rather advanced electronic verification and customer identification process due to the company’s lack of physical spaces. However, whilst COVID-19 does present identification challenges, Wendy Ward and her team have discovered that it also presents new financial risks and behaviour that has been exacerbated due to the pandemic; such as gambling, trafficking and exploitation. This presentation will discuss how AMEX have identified and developed response efforts to combat typically smaller financial crimes and criminal activity that have been exacerbated due to COVID-19 and the nature of people being isolated.

·        Understand how to work collaboratively with peers in your industry, as well as regulators, to ensure you are making responsive decisions based off quality data.

·        Know how to identify and defer certain processes that may be obsolete due to the nature of COVID-19.

·        Quickly verify consumer or business information with multi-source identity insights to drive smarter decisions and identify suspicious behaviour that may be increasing across all functions.

Wendy Ward

VP - Regional Head of AML
American Express

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Standard Chartered Bank offers personal and business banking services across a network that services customers in close to 150 markets worldwide During COVID-19, monitoring and surveillance of financial crime activity has become imperative to the protection of institutions. In this presentation, Zubin Chichgar will discuss how financial institutions should be looking forward, beyond the current time. Zubin will stress the importance of preparing your technology, people and processes for future criminal activity, beyond COVID-19. 

·        Preparing your workforce to detect criminal activity that will arise in the future

·        Combatting remote working challenges by uplifting technology capabilities to enable your people to monitor criminal activity from remote environments.

Overcoming economic impact from COVID-19 affiliated criminal activity, factoring in costs and investments

Zubin Chichgar

Head of Surveillance Infrastructure & Monitoring
Standard Chartered Bank - Singapore

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As a new financial service in the market, Latitude has established itself against bigger banks, with 6% shares in the Australian personal lending market; making it the largest non-bank lender of consumer credit in the region. Like many organisations, Latitude was forced to uplift digital capacity to support COVID-19 restrictions, including implementing identification and verification processes through biometric data, selfies and other facial recognition technology. Rebecca Scurrah will present on how the organisation uplifted their capabilities, and are working towards combatting a new era in financial crime.

·        Understanding the change in the operational environment and changing how the organisation identifies and verifies customers that have failed electronic verification.

·        Utilising tools such as biometric data to identify and verify customers digitally.

·        Providing customers with a user-friendly experience, uplifting digital capabilities across verification platforms.

Rebecca Scurrah

Head of AML
Latitude Financial Services

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