20 - 21 August, 2019 | Novotel Sydney on Darling Harbour, Sydney, NSW

Conference Day Two: Wednesday, 21st August 2019

8:30 am - 9:00 am Coffee And Registration

Wendy Ward, Regional Head of AML Compliance – JAPA at American Express

Wendy Ward

Regional Head of AML Compliance – JAPA
American Express

9:10 am - 9:50 am How Standard Chartered Bank Resolved Legacy and Control Issues to Mitigate Financial Crime and Misconduct

In light of resolving their recent monitorship and paying over $1.1bil in penalties, Standard Chartered Bank has made far-reaching changes to its leadership, governance and oversight, and has substantially increased its investment in financial crime compliance. They are improving AML controls to ensure they are addressed on a global basis.

This session will focus on:
  • Executing a controlled and credible program of work through strict controls and processes
  • Effectively screening quality and uniqueness of data when it is so diverse in range of countries and systems
  • Meeting regulatory expectations of different countries where there are substantial complications and nuances to overcome
Maria Firkin, Executive Director Financial Crime Compliance at Standard Chartered Bank Singapore

Maria Firkin

Executive Director Financial Crime Compliance
Standard Chartered Bank Singapore

9:50 am - 10:30 am How Australia Post is Remodelling Their Service Offering to Become a Critical Player in Providing Infrastructure Across Banking, Retail and Government and Being the Landing Point for AML and Compliance

Australia Post is transforming and revitalising their network and distribution strategy. It is now offering banking on behalf of many tier 1 and 2 banks and effectively becoming their branches and they have to take into account the banks’ AML obligations as well as their own. They are focusing on creating trust and becoming a critical partner to execute this in the best way and partner with government and retail to provide the infrastructure.

This session will talk about:
  • Strategically working and revitalising the distribution network to offer services on behalf banking, government and retail departments
  • Harmonising and providing uniform processes and reporting obligations in the banking sector
  • Becoming the point of preference for identification services and building the right platforms to support all departments
Jason Holandsjo, General Manager at Group Compliance at Australia Post

Jason Holandsjo

General Manager
Group Compliance at Australia Post

10:30 am - 11:00 am Morning Tea

11:00 am - 11:40 am Managing Financial Crime Risk in the Travel Industry

How does the Flight Centre Group respond to current and emerging financial crime risks in the travel sector as one of the world’s largest travel agency groups that spans more than 90 countries and employs more than 19,000 people globally and has a total of 2800 businesses.

Hear about:
  • Challenges and risks in today's travel industry
  • Complying with Sanctions, Bribery and Slavery laws which can be complicated in an increasingly interconnected world
  • Financial crime links to orphanage tourism, voluntourism and human trafficking
  • Breaking down silos and facilitating communication to ensure practical implementation of policies
Julian Hunn, Financial Crime Compliance at Flight Centre

Julian Hunn

Financial Crime Compliance
Flight Centre

11:40 am - 12:20 pm Taking a Proactive Approach to Prevent and Detect Scams to Better Protect Their Customers and Monitor Fraud

Customer security is top priority for businesses however it can be difficult for them to prevent their customers from being victims of scams. Due to the level of sophistication and organisation of criminals today, as well as them moving to focus on targeting the human space, businesses must continuously work on their systems to deter and prevent fraud.

Hear about:
  • Moving past a siloed approach and getting a targeted view of transaction types to profile normal and abnormal behavior of customers
  • Tying together specific monitoring systems to one enterprise system to help achieve a single view and total interaction with the whole business
  • Staying on top of emerging trends and scams through industry collaboration for invaluable information

Session reserved
Jo Proud, Regional Head of Compliance at The Bank of Tokyo- Mitsubishi UFJ

Jo Proud

Regional Head of Compliance
The Bank of Tokyo- Mitsubishi UFJ

12:20 pm - 1:20 pm Lunch Break

1:20 pm - 2:00 pm How Unisuper is Working Proactively to Fight Financial Crime through a Dynamic and Adaptable Model for Member Experience and Protection

Unisuper is building and expanding their capabilities to fight financial crime as fraud is becoming more sophisticated and superannuation is now a huge target as they manage over $70billion in funds and the average member balance is $158,000. This heightened risk has led to Unisuper developing a more proactive response to financial crime and making sure there is a consistent member experience for those impacted.

In this session:
  • Developing a dynamic model where the rules and monitoring measure risks in real time to capture the changing landscape
  • Establishing an awareness and education program for staff and external stakeholders to align protection and controls
  • Simplifying procedures and policies and having ongoing education to build the right skill sets and capabilities
  • Utilising new and emerging technology to increase the speed of detection and verifying the quality of work
Marlene Sadhai, Manager – Financial Crime Response Risk & Assurance at Unisuper

Marlene Sadhai

Manager – Financial Crime Response Risk & Assurance

2:00 pm - 2:40 pm Highlighting Fraud, Corruption and Misconduct in the Local Government for Reformation

The case of eight city councillors being charged with fraud is a stark reminder of the problems in local government which is common across the sector. This investigation has led to a reprisal with one count of fraud and causing a dishonest detriment to the former CEO to the value of $100,000. If proven, the charges carry a penalty of up to 20 years in jail. This case study underpins wider fraud and risk issues that challenge the local government.

This session will discuss:
  • Strengthening internal controls to assure local governments efficiently and effectively mitigate their fraud risks
  • Closer monitoring and better protection for CEOS to reduce incidence and gain greater assurance of compliance with key fraud prevention strategies
  • Encouraging employees to raise concerns and protection of whistleblowers as part of an integrated fraud management approach
  • Upholding a good culture based on sound ethics and integrity which is reinforced by senior management for an effective fraud control framework
Alan MacSporran, QC Chairperson at Crime and Corruption Commission

Alan MacSporran

QC Chairperson
Crime and Corruption Commission

3:10 pm - 3:50 pm Afternoon Tea

3:10 pm - 3:50 pm Optimising the Right People, Process and Technology to Fight Complex Threats

A holistic approach against financial crime is emerging as the effective way to fight against it as it grows more complex by the day and harder to manage. This excessive complexity has led to greater operational risk and as a result leads to costly fines.

  • Developing an end-to-end vision of compliance with respect to financial crimes regulation
  • Ensuring frequent communication among the on boarding teams, commercial due diligence analysts and transaction monitoring teams
  • Aligning with the regulatory objectives to be consistent with a coherent customer experience
  • Recruiting, managing and training the right employees to be the frontline of fighting financial crime

Session reserved
James Campbell, CEO at Detective Desk

James Campbell

Detective Desk

Wendy Ward, Regional Head of AML Compliance – JAPA at American Express

Wendy Ward

Regional Head of AML Compliance – JAPA
American Express

2:00 pm - 2:00 pm End of Conference