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FSM Snapshot: How Different Industries are Innovating their Field Services

FSM Snapshot: How Different Industries are Innovating their Field Services

Ahead of Field Service Management 2017 we take a look at the strategies different industries -from aviation to manufacturing and utilities - are employing to combat field services challenges, streamline processes, and improve the customer experience.    

Culture and Change Management at Telstra: Preparing Field Workers for Major Transformation

Culture and Change Management at Telstra: Preparing Field Workers for Major Transformation

Ahead of the Field Service Management Summit 2018 we chat to Digby Wilson, General Manager of Field Service Delivery, Eastern at Telstra. In this Q&A article Digby chats to us about new management systems at Telstra that are transforming culture and delivering optimised results for staff, the business and their customers. 

Improving Customer Satisfaction with Technology and a New Maintenance Management Plan

Improving Customer Satisfaction with Technology and a New Maintenance Management Plan

Ahead of the 10th annual Field Service Management summit we chat to Susie Butler, Manager of Business Improvement, Operations and Maintenance at SA Water. Susie shares with us details of SA Waters new asset and maintenance management plan that is enabling field service staff to utilise technology to improve business efficiency and increase customer satisfaction.  

SA Water’s Mobility Journey – enabling our people to utilise technology to increase business efficiency and customer satisfaction

SA Water’s Mobility Journey – enabling our people to utilise technology to increase business efficiency and customer satisfaction

Ahead of the 10th annual Field Service Management summit we chat to Susie Butler, Manager of Business Improvement, Operations and Maintenance at SA Water. Susie shares with us details of SA Waters new asset and maintenance management plan that is enabling field service staff to utilise technology to improve business efficiency and increase customer satisfaction.

Building Field Service Proficiency: Challenges,Opportunities and Strategic Investments

Building Field Service Proficiency: Challenges,Opportunities and Strategic Investments

Ahead of the 10th Annual Field Service Management Summit 2018 we surveyed 100 field service management professionals from a cross-section of industries across Australia and New Zealand to learn where their businesses are investing time and money, and the ROI they hope to see.

Through an exploration of the local landscape, and key investment priorities like technology, culture and customer experience, this report will uncover key trends in Australia and NZ and discuss which is most useful for building field service management proficiency and driving improved business results.   

Spex: Building Field Service Proficiency: Challenges, Opportunities & Strategic Investments

Spex: Building Field Service Proficiency: Challenges, Opportunities & Strategic Investments

Ahead of the 10th Annual Field Service Management Summit 2018 we surveyed 100 field service management professionals from a cross-section of industries across Australia and New Zealand to learn where their businesses are investing time and money, and the ROI they hope to see.

Through an exploration of the local landscape, and key investment priorities like technology, culture and customer experience, this report will uncover key trends in Australia and NZ and discuss which is most useful for building field service management proficiency and driving improved business results.   

Reducing Non-Productive Time on the Road with Data Driven Scheduling Systems

Ahead of the field service management summit 2018 we chat to Brad Mellor, State Manager of Field Operations (ACT/NSW) at ADT Security. In this article Brad shares with us detail of the data driven scheduling systems integrated which are increasing technicians’ productive time, and delves into the cultural transformations that still need to occur to ensure these software systems function to the best of their ability.

5 Strategies Australian Organisations are Leveraging to Optimise Field Services

5 Strategies Australian Organisations are Leveraging to Optimise Field Services

Field services are in flux, with technology like IoT, drones and virtual reality transforming traditional operations and allowing technicians to move on to more value added tasks. Moreover, in today’s ever connected world where everything is available almost instantly, customer are expecting more from their service providers.  

To stay ahead of the competition, and effectively meet changing customer needs, organisations are having to leverage innovative new strategies. Ahead of the 10th Annual Field Service Management Summit 2018 we explore five of these strategies and delve into how each is optimising field services, streamlining operations and improving customer experience. 

Leveraging Scalable Technologies to Effectively Streamline SME Operations

Leveraging Scalable Technologies to Effectively Streamline SME Operations

Ahead of the Field Service Management for SME’s Expo 2018 we chat to Eduardo Rodrigues, Business Development Manager at GeoOp, a cloud-based job management software provider for SMEs. In this article Eduardo explores some of the key challenges affecting SME operations, and delves into how emerging technologies be scaled and effectively leveraged by SMEs to streamline operations and increase productivity.