Delivering an Effective Field Service Culture to Support our People & Improve Processes through Real Time Data Driven Solutions

11 - 12 August, 2021  |  Doltone House Jones Bay Wharf, Sydney 

John Kennedy

Head of Technical Services JB Hi Fi Solutions

Main Conference Day One : Wednesday, 11 August 2021

Wednesday, August 11th, 2021

3:10 PM Workflow Optimisation: Enabling Intelligent And Dynamic Allocation Of Staff Through Real Time Analytics

Lean how JB Hi-Fi improved their workflow management system through the introduction of assisted scheduling solutions in their quest for better workforce planning.

This session will at how businesses can optimise their workforce so teams are completing the tasks that matter most and improving service efficiency.

  • Determining where to position your current workforce, ensuring schedules and customer enquiries are met 
  • Scheduling and absenteeism: how do we utilise the right optimisation strategies to improve this?
  • Utilising call routing technologies to fast track customer interactions within both call centres and with on-site technicians 

Check out the incredible speaker line-up to see who will be joining John.

Download The Latest Agenda