Delivering an Effective Field Service Culture to Support our People & Improve Processes through Real Time Data Driven Solutions

11 - 12 August, 2021  |  Doltone House Jones Bay Wharf, Sydney 

Luke Jenner

General Manager Network Services Essential Energy

Main Conference Day One : Wednesday, 11 August 2021

Wednesday, August 11th, 2021

8:45 AM For the Field By The Field – Building an E2E Tool to Support on-Field Productivity and Field Service Leaders at Essential Energy

In today’s changing landscape, it is important that businesses recognise remote support solutions as not just a digital enabler but a strategi tool that can help shape the wider business.

Through innovations in IoT and the reinvention of internal technologies, learn how Essential Energy built an in-house native IOT platform that supports the safe and efficient delivery of work via a platform that is designed with the end user experien e at the forefront.

By getting their internal dev ops team and pairing them with experienced people from the field, the two departments worked together to spend 12 months building a technology focused on enabling their team’s capability to deliver work in a safe, steady and sustainable way in both an online and offline mode given cellular coverage across their footprint.

  • Redefining your field service metrics to become more outcomes based 
  • Accelerating your IoT function to drive a new era of productivity for your field function
  • Increase field teams engagement and productivity through your app development - smart teams with great ideas to improve how work can be safely and efficiently completed


Check out the incredible speaker line-up to see who will be joining Luke.

Download The Latest Agenda