A far cry from the old-school electrician who simply had to enter a customer’s home to change a light bulb, today field technicians need to be able to do their day jobs, handle complex digital platforms and, most importantly have good customer service skills.

With field service management recognised as the final customer touchpoint across the value chain, recruitment and retention strategies are being reassessed for millennials entering today’s workforce. 

Hear from these industry leaders on the tricks they’re doing to improve the onboarding process so the right person is hired for the right role.  

• Attracting and recruiting top talent – improving the recruitment experience and retaining your top talent
• Addressing the importance of having the right people and processes in place for on-site management
• Employing new training techniques to upskill your aging workforce, while also attracting a new era of on-site workers
• Developing remote working programs to increase employee engagement and retention