Delivering an Effective Field Service Culture to Support our People & Improve Processes through Real Time Data Driven Solutions

11 - 12 August, 2021  |  Doltone House Jones Bay Wharf, Sydney 

Todd Fiedler

Managing Director Fiedler Plumbing

Main Conference Day Two : Thursday, 12 August 2021

Thursday, August 12th, 2021

3:40 PM The Secrets to Developing Successful Recruitment and Retention Strategies for a New Era of Field Workers

A far cry from the old-school electrician who simply had to enter a customer’s home to change a light bulb, today field technicians need to be able to do their day jobs, handle complex digital platforms and, most importantly have good customer service skills.

With field service management recognised as the final customer touchpoint across the value chain, recruitment and retention strategies are being reassessed for millennials entering today’s workforce. 

Hear from these industry leaders on the tricks they’re doing to improve the onboarding process so the right person is hired for the right role.  

  • Attracting and recruiting top talent – improving the recruitment experience and retaining your top talent
  • Addressing the importance of having the right people and processes in place for on-site management
  • Employing new training techniques to upskill your aging workforce, while also attracting a new era of on-site workers
  • Developing remote working programs to increase employee engagement and retention

Check out the incredible speaker line-up to see who will be joining Todd.

Download The Latest Agenda