Conference Day Two: Thursday, 29th August 2019
Thursday, August 29th, 2019
11:40 AM CASE STUDY: Integrating a Centralised Online Portal for the Department of Human Services to Improve User Experience and Strengthen Communication across Stakeholders
Managing 193 properties for the Department of Human Services JLL have had to transform the way information was communicated to ensure improved customer satisfaction and efficient management of contractors. This case study will explore the change and outcomes of streamlining their operations through a single portal.
- Change management strategies: Creating an understanding for users about FM classifications
- Achieving full transparency over contractors and better understanding their reliability
- Exploring user experience feedback and outcomes