28 - 29 August, 2019 | Parkview Melbourne, Melbourne, VIC
Katherine Tollner, Executive Director Corporate Operations at NSW Department of Industry

Katherine Tollner

Executive Director Corporate Operations
NSW Department of Industry

Check out the incredible speaker line-up to see who will be joining Katherine.

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Conference Day Two: Thursday, 29th August 2019

Thursday, August 29th, 2019

2:00 PM CASE STUDY: Why FM Leaders Must Evolve Towards a Culture of Collaboration and Partnership to Achieve Success for the Organisation

Inevitably, organisations will be (if they aren’t already) advancing towards more technologically driven environments. When these changes occur it’s important to ask who will own or be accountable for the technology, change management, stakeholder relationships and employee experience throughout the lifecycle of transformation.

  • Why the responsibilities of FM leaders are growing: Data and customer experience skills
  • Moving away from siloed working and building internal relationships: Establishing a hybrid of accountability across each aspect of the transformation lifecycle (HR, Finance, FM etc.) to ensure success
  • Promoting a connected culture that drives innovation and practicality