Improving Branch Network Profitability and Value Through Omni-Channel Strategies, Branch Design & Service Innovation

Even in an increasingly digital era, the branch network still plays a critical role in building trust and credibility, providing financial advice, offering convenience, and easing the transition to digital channels. However, for a branch to be profitable, its design, purpose and service need to change.

With that in mind, the 4th Future Branches Summit 2020 comes together to address branch network challenges by bringing together subject matter experts, retailers, architects and solution providers to present case studies around delivering new age branch network through:

Omni-Channel Integration: How to integrate your branch network with the rest of customer facing channels?

Customer Experience & Personalization: How to enhance customer experience and turn relationships into a revenue?

Smart Design: How to adapt branch design to changing community expectations and needs?

WHAT'S NEW IN 2020?

Transform Your Workforce into New Age Financial Advisors

Find the Best Ways to Use AI and Data to Make Personalize Customer Value Propositions

Maximise Customer Experience in Your Branch Network
through Branch Design and Changing Customer Expectations & Needs

Learn How to Integrate Physical and Digital Channels

Innovative Ways To Automate and Digitalize Simple Banking Operations

MEET THE EXPERTS

WHY ATTEND 2020?

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Bringing together industry players from across the entire financial sector

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Discover practical insights on self-service and other technology solutions implementation

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Meet Branch Network subject matter experts, retailers, architects and solution providers to learn how to capitalise on the physical network innovation in 2020

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Be a part of the industry conversation and participate in our Interactive Roundtable Discussions, Panels and Q&A sessions

WHO SHOULD ATTEND?

Head of Network Transformation

From the following industries:

Head of Retail Distribution

Commercial Banks

Head of Customer Experience

Credit Unions

Head of Retail Design

Mutual Banks

Head of Network Innovation

Retail

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Utilities

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Public Sector