Australia's Only Banking Event Focusing On Retail Branch Service Evolution

Technology-driven disruption in the banking sector has driven customer activity and traffic away from the traditional physical channel to a more convenient & agile digital channel that services their needs and requirements on-the-go.
As a result, banks have been forced to reduce their physical footprint due to high costs of maintenance and falling ROI that has resulted from fall in customer activity and a change in their expectations and requirements in terms of banking services.

But with a survey conducted into the Australian market showing branch and contact centre service to among the top-3 drivers for customer satisfaction, banks must refresh their branch network strategy and services to maintain service relevance for their customers.
With that in mind, the Future Branches Summit has been developed to address branch network transformation by:

Optimizing the branch network through smart analytics on changing customer needs, demographics and market prices & trends

Evolving branch services and design through a human-centric approach that engages customers and addresses complex financial needs  

Leveraging technology and digital capabilities to enhance service experience and convenience

Attend Future Branches 2019 to learn about:

Using analytics to revaluate the branch footprint ROI & growth strategy based on property prices, customer demographics and market trends

Increasing customer footprint through a human-centric approach that prioritizes the needs of today’s digitally engaged customer

Transforming the traditional teller role to serve complex financial needs and provide a personalized experience

Developing digital capabilities through technology adoptions that facilitate a seamless omni-channel experience

Automating branch & teller processes through self-service and ATM channels to improve branch efficiency and reduce overheads

Featured Speakers:

Why Attend


Australia’s first and only conference dedicated to discussions around branch network transformation and service evolution for today’s digital customer


Learn from 12 thought leaders and experts from leading banking, retail and design environments about innovation around branch services, design and technology


Hear from 1 International Keynote from USA representing BBVA Compass’s initiatives around developing a customer-centric branch network strategy


Build your professional network of decision makers and senior executives in the industry, through interactive sessions, panel discussions, champagne roundtables, and more

Who Will Attend?

Head of Network Transformation

From the following industries:

Head of Retail Distribution

Commercial Banks

Head of Customer Experience

Credit Unions

Head of Retail Design

Mutual Banks

Head of Network Innovation


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Public Sector