Extraco Bank understands that physical network still plays a critical role in building trust and credibility by providing advisory services, offering convenience and assisting in the transition to digital channels. However, their customers expect their experience to be the same across every channel, whether in-person or online. Hear how they ensure they know their customers, have access to their past transactions and, with that information, anticipate their needs.
Learn from Misti Mostiller who is responsible for all customer facing channels including retail branch network, the call center, online and mobile banking.
In this session learn:
- How to provide exceptional customer experience across all your channels
- How to give customers enough ways to interact with you in person and online
- How to offer speed, security and personal approach regardless of channel
Director of Consumer Banking & Enterprise Innovation
Extraco Banks US