When investing in a new piece of technology you need to truly think about how it can be useful for your customers. Even though, technology can vastly simplify customer journeys, it will bring no value if community does not find it useful. What is more, do your employees know how it can help service your customers? Have you found the ideal balance between self-service, assisted self-service or full teller service?
Academy Bank is all across the news in the U.S. thanks to their successful self-service implementation. They are well known on the market for having exceptional in-store staff and variety of service options available. Listen to their story to learn how they manage this highly efficient set up.
In this session learn:
- How to tailor your service approach given the preferences of different age groups
- How to reduce costs by leveraging technology and workforce
- How to equip your staff members with the right skills and technology
Chief Retail Officer
Academy Bank US