Financial industry recently struggles with a dilemma: how to keep their branch network up and running while it produces many costs, but not necessary enough profit. There is a new concept in the industry, called ‘Branch-In-A-Box’ that provides a new experience of a standardized and humanity banking.
Branch-In-A-Box or Virtual Teller Machine enables banks to reach customers in remote areas and allows them to conduct most transactions previously available only in a branch. It offers banks flexibility to adjust its location due to the population dynamics.
What Will This Workshop Cover:
Chuck Frederick, a Chief Retail Officer at Academy Bank in the U.S. is a key national subject matter expert on Retail and Branch Network Strategy . Chuck has spent more than 20 years in the industry, and has been acting as a mentor to his in-store staff. In his day-to-day work he identifies and implements initiatives to improve overall branch network, in support of Academy Bank’s Retail strategy.
- Understand how strategic use of VTMs decreases your branch network costs whist it maintains your presence in remote areas
- Hear how VTMs enable remote experts to consult customers out of office hours
- Learn how extended VTMs operating hours helps you serve bigger numbers of customers
Chief Retail Officer
Academy Bank US