Bendigo and Adelaide Bank’s CX Transformation: Optimising Digital and In-Store Capabilities

Bendigo and Adelaide Bank’s CX Transformation: Optimising Digital and In-Store Capabilities

Investing in branch transformation is a move that many banks are now making, harnessing new technological and digital capabilities to ultimately enhance customer experience and in-store service offerings.


Bendigo and Adelaide Bank is in the midst of such a transformation, aspiring to set their branches apart by actively engaging the local community with strengthened digital and human interactions. Ahead of Future Branches 2019, we caught up with Nick Carter, Head of Consumer Banking and Local Connection as Bendigo and Adelaide Bank to learn more.


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