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View the Preliminary 2020 Program - Future Branches 2020


In this increasingly digital era for a branch to be profitable, its design, purpose and service need to change.

Join branch network leaders for this Summit to learn how to over common challenges heading into 2020 such as:

  • How to integrate your branch network with the rest of customer facing channels?
  • How to enhance customer experience and turn relationships into a revenue?
  • How to adapt branch design to changing community expectations and needs?

With that in mind, the Future Branches Summit 2020 returns for its 4th edition in November 2020, Sydney to address these challenges by bringing together subject matter experts, retailers, architects and solution providers to present case studies around delivering new age branch network. 

What will 2020 cover?

  • Innovative Ways To Automate and Digitalize Simple Banking Operations
  • Find the Best Ways to Use AI and Data to Make Personalize Customer Value Propositions
  • Learn How to Integrate Physical and Digital Channels Maximise Customer Experience in Your Branch Network
  • Find Out How to Adopt Branch Design to Changing Customer Expectations & Needs Transform Your Workforce into New Age Financial Advisors
  • Find The Ideal Balance Between Self-Service, Assisted Self-Service and Full Teller

To learn more, download the conference program.