Case Study

Suncorp: Evolving the Branch: Providing One-Stop Solutions for Customers

Suncorp: Evolving the Branch: Providing One-Stop Solutions for Customers

Ahead of the inaugural Future Branches Summit 2017 we chat to Medina Cicak, In-Store Delivery Advisor – Store Transformation at the Suncorp Group. Medina shares with us details of Suncorp’s branch evolution – transforming branches into stores that provide customers with a one-stop-shop for life’s most important journeys. 

Banking Reimagined: Cafes not Queues

Banking Reimagined: Cafes not Queues

Ahead of the inaugural Future Branches Summit 2017 we explore Capital One’s revolutionary new branch model that is completely transforming the banking experience for the modern customer and delve into the benefits this model provides staff and customers alike.