Innovating the In-Store Experience: Optimising Branch Design and Capabilities to Improve Customer Service and Engagement

Innovating the In-Store Experience: Optimising Branch Design and Capabilities to Improve Customer Service and Engagement

Transforming your branch design and capabilities is at the heart of delivering more personalised, satisfying experiences for your customers. Implementing strategic in-store layouts and fusing value-added technology with physical elements for seamless, differentiated customer experience, we take a look at two banks that are driving the trust back into branch banking, ahead of Future Branches 2020.


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