09 - 10 July, 2019 | Rydges Sydney Central, Sydney, NSW

Future Branches 2019 Event Guide

Returning for its third year this July, the Future Branches Summit will feature brand new case studies and expert speakers to explore strategies on improving branch profitability and customer experience through game-changing technology and design.



Learn from key case studies:

  • Nicola Lambie, Head of Sales and Transformation, Credit Union Australia on how they are optimising branches and leveraging contact centres and online to support the human experience
  • Miles Williams, General Manager of Customer Growth, Bupa Australia & New Zealand BUPA on how they are implementing an effective omni-channel strategy as part of a wider branch vision to give customers flexibility and support customer centric innovation
  • Nick Carter, Head of Consumer Banking and Local Connection, Bendigo and Adelaide Bank on their continued commitment to local communities using digital is enhancing CX and returning foot traffic
  • Slawomir Koziol, Head of Strategy for Branch Network, mBank S.A. on achieving a position where most banks aspire to be in 10-15 years time with a blend of digital and physical channels


Download the agenda for full presentations and list of speakers!