Jose Fredes

National Property and Facilities Manager Teachers Mutual Bank Limited

Conference Day Two: Thursday, 5th November 2020

Tuesday, May 12th, 2020

2:20 PM Panel Discussion: Improving Customer Store Activity and Value in Challenging Digital and Omni Channel Environment

Branches remain an essential part of business operations and customer-advisory functions. Between 30 and 60 percent of customers prefer to visit branches, especially for more complex transactions. However, branch is only one out of a few channels facing customers. Listen to industry leaders discussing that challenge in detail.

In this panel hear insights on:
  • How to offer speed of service, security and personal approach regardless of channel
  • How to provide exceptional customer experience across all your channels
  • How to give customers enough ways to interact with you in person and online

3:20 PM Improving Branch Network Profitability Through Strategically Located Physical Assets

Finding the right spot for your branch network is one of the main challenges the industry is currently facing. Banks and retailers are concluding that in order to keep the physical assets profitable, they need to be located in spots that provide customer convince. Teacher Mutual Bank does a fantastic job in this space, opening branches in places where their target market spend most of their time.

Discuss:
  • What to take into consideration when expanding your branch network
  • How to analyze your target market profile and locate your presence based on that information
  • How self-service kiosks and ATMs cost efficiently expand your network
Facilitator:

Check out the incredible speaker line-up to see who will be joining Jose.

Download The Latest Agenda