Julie Steel

Manager – Stores Future Network and Design Suncorp

Conference Day Two: Thursday, 5th November 2020

Tuesday, May 12th, 2020

3:20 PM Millennials, Technology and Branch Design

Research states that in-person branch interaction is a multi-generational aspiration. Not unexpectedly, seniors (63 percent) and boomers (45 percent) are most likely to visit a branch, perhaps due to potential unfamiliarity with emerging technology and comfort with tried-and-true routines. But a significant number of early (25 percent) and late (24 percent) millennials also prefer in-person experiences.

Discuss:
  • Do younger consumers find financial management burdensome and require expert guidance
  • How to make sure your technology, design and staff are attractive to new generations
  • Are Millennials likely to make their financial decisions online
Facilitator:

Check out the incredible speaker line-up to see who will be joining Julie.

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