Banking can be an extremely tiring and stressful experience when it comes to making important financial decisions. Bank Australia recognizes a value in providing stress-free services and adopts their branch operations accordingly. They create space where all people feel at ease while making important financial and life decision.
In this session learn:
How your branch design help with providing your customers with stress-free experience
How Bank Australia tailors their branch design according to community needs and expectations
How making a change in your local community make you stands out from competition
Branches remain an essential part of business operations and customer-advisory functions. Between 30 and 60 percent of customers prefer to visit branches, especially for more complex transactions. However, branch is only one out of a few channels facing customers. Listen to industry leaders discussing that challenge in detail.
In this panel hear insights on:
How to offer speed of service, security and personal approach regardless of channel
How to provide exceptional customer experience across all your channels
How to give customers enough ways to interact with you in person and online
Check out the incredible speaker line-up to see who will be joining Richard.
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