Tracey Said

Executive Manager Customer IAG

Conference Day One: Wednesday, 4th November 2020

Saturday, April 11th, 2020

4:20 PM Panel Discussion: How to Efficiently Innovate Branch Design for Different Sized Institutions

Branches are going thought a major redesign across the industry, but there is not a single, unify way that works for all institutions. Panelists will talk though their approach to redesign of their branches. You will learn what initiatives they have undergone, what their plans are and how the size of their institution has affected their decisions. Q&A will take place after all panelist presented their stories.

  • How branches changed in your organization in the last few years?
  • What benefits redesigning your branches brought to your organization?
  • What is your strategy for branches innovation in the future?

Conference Day Two: Thursday, 5th November 2020

Tuesday, May 12th, 2020

2:20 PM Panel Discussion: Improving Customer Store Activity and Value in Challenging Digital and Omni Channel Environment

Branches remain an essential part of business operations and customer-advisory functions. Between 30 and 60 percent of customers prefer to visit branches, especially for more complex transactions. However, branch is only one out of a few channels facing customers. Listen to industry leaders discussing that challenge in detail.

In this panel hear insights on:
  • How to offer speed of service, security and personal approach regardless of channel
  • How to provide exceptional customer experience across all your channels
  • How to give customers enough ways to interact with you in person and online

Check out the incredible speaker line-up to see who will be joining Tracey.

Download The Latest Agenda