The experience of 2020 has been transformational for many, and the insurance industry is no different. COVID-19 caused a dramatic change in consumer habits, their needs and expectations, and how they consume services of all kind. This made insurers rethink their approach towards consumer experience. Insurance companies had to evolve their businesses overnight, adopt digital technologies and virtualise their operations to cater to ‘new consumers’.
The challenges for insurers to successfully capture the online marketplace still lie in using AI and ML solutions to generate customer insights and deliver a seamless consumer experience right from purchasing, renewing policies, and reviewing claims.
Future of Insurance is a one-day online event that explores how insurance providers can deliver effective customer engagement, capture new customer and deliver service excellence in a highly competitive digital world.
Managing Director – Digital Strategy & Transformation
Head of Innovation, Solaria Labs East (Asia)
Liberty Mutual Insurance
Vice President, Partnership Solutions
Regional Head – Advanced Solutions Group
Expleo Solutions Limited
Director/Chief Operating Officer
Strategy / Corporate Planning
Customer Experience/ Customer Service/ Customer Care
Service Management/ Service Deliver
Data/ Analytics/ Insights
Claims / Underwriting
Channel Development / Channel Management
Partnership / Ecosystem
Agents / Agency