Delivering a Seamless and Insight-driven Consumer Experience Online

The experience of 2020 has been transformational for many, and the insurance industry is no different. COVID-19 caused a dramatic change in consumer habits, their needs and expectations, and how they consume services of all kind. This made insurers rethink their approach towards consumer experience. Insurance companies had to evolve their businesses overnight, adopt digital technologies and virtualise their operations to cater to ‘new consumers’.

The challenges for insurers to successfully capture the online marketplace still lie in using AI and ML solutions to generate customer insights and deliver a seamless consumer experience right from purchasing, renewing policies, and reviewing claims.

Future of Insurance is a one-day online event that explores how insurance providers can deliver effective customer engagement, capture new customer and deliver service excellence in a highly competitive digital world.

Key Takeaways:

  • Learn how you can effectively capture new consumers online

  • Understand the power of AI and ML in capturing consumer insights

  • Deliver service excellence with a digitised virtual service platform

  • Adopt insurtech to deliver consumer centric products and services

Who Should Attend

Insurance |Reinsurance |Brokers | Insurtech | Reinsurers

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Digital

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Strategy / Corporate Planning

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Transformation

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Innovation

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Excellence/ Optimisation

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IT transformation

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Operations

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Marketing

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Customer Experience/ Customer Service/ Customer Care

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Service Management/ Service Deliver

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Data/ Analytics/ Insights

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Distribution

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Product

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Claims / Underwriting

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Channel Development / Channel Management

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Segment Development

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Business Solutions

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Partnership / Ecosystem

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Agents / Agency

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Bancassurance