Accelerating Your Digital-First Strategy to Achieve a Future-Ready Insurance Organisation

10:00 am - 10:05 am Welcome & Housekeeping Address

10:05 am - 10:10 am Chairperson Opening Address

·        Exploring capabilities and culture components in getting your organisation ready for digital product and service innovation

·        Embracing the advancement in the Insurtech space, revamping processes and tech infrastructure to enable process efficiency and customer-centricity

·        Building trust and raising consumer confidence in a digital era for customers to think about, consider and apply for insurance


Bala Chandrasekaran

Managing Director – Digital Strategy & Transformation


Justin Yiu

Head of Innovation, Solaria Labs East (Asia)
Liberty Mutual Insurance


Shawn Lau

Vice President, Partnership Solutions
Swiss Re

10:50 am - 11:30 am Upgrading Your Digital Claims Organisation to Achieve Process Efficiency and Effectiveness

·        Digitising your e-claims workflow and effectively utilise data to help with the claims process

·        Designing an operating model that can effectively make use of your upgraded digital claim system

·        Using immersive real-time visual analytics and low-code business process automation to deliver a seamless experience

·        Discussing the Automation of Infrastructure (IaC)

·        Integrating quality checks throughout the life cycle (code quality, security, performance, functional)

·        Understanding the benefits of intelligent process automation in production (RPA)

·        Automating data integration from various sources for smarter and more predictive analytics


Santosh Gon

Aviva Singapore


Vijayamohan Keshav

Regional Head – Advanced Solutions Group
Expleo Solutions Limited

12:10 pm - 12:40 pm Balancing Business Digitisation Needs and Customer Expectations in the Digital-Era

Gilbert Naibaho - Director/Chief Operating Officer, Lippo Insurance

·        Identifying the immediate needs of customers and pivoting digitisation strategy towards meetings those needs

·        Managing stakeholder buy-in and scaling up digitisation strategy

·        Leveraging this new ability to increase overall productivity and speed to meet customer needs and expectations of getting products to production


Gilbert Naibaho

Director/Chief Operating Officer
Lippo Insurance

12:50 pm - 12:50 pm End of Virtual Conference