Thursday, 15 July, 2021 | 10:00 AM - 12:40 PM (SGT)
Free Online Event
Free Online Event
Accelerating Your Digital-First Strategy to Achieve a Future-Ready Insurance Organisation
10:00 am - 10:05 am
Welcome & Housekeeping Address
10:05 am - 10:10 am
Chairperson Opening Address
10:10 am - 10:50 am
Panel Discussion: Adopting Digital Technology to Drive Future-Readiness of Your Insurance Organisation
Bala Chandrasekaran -
Chief Digital Officer - Asia, Managing Director – Digital Strategy & Transformation,
Marsh
Justin Yiu - Head of Innovation, Solaria Labs East (Asia), Liberty Mutual Insurance
Shawn Lau - Vice President, Partnership Solutions, Swiss Re
· Exploring capabilities and culture components in getting your organisation ready for digital product and service innovation
· Embracing the advancement in the Insurtech space, revamping processes and tech infrastructure to enable process efficiency and customer-centricity
· Building trust and raising consumer confidence in a digital era for customers to think about, consider and apply for insurance
Bala Chandrasekaran
Chief Digital Officer - Asia, Managing Director – Digital Strategy & TransformationMarsh
10:50 am - 11:30 am
Digitise or Disappear: FSI in a Cookieless APAC
Mark Van Den Haak -
VP of Sales,
Tealium
Ritza Trivedi - Group Head of Marketing, Hugo
Sprite Tanaphon - Customer Aquisition Lead, Finnomena
- The digital transformation of FSI in APAC
- The importance of data and personalisation
- Best practices for FSI in a world without third-party cookies
Sponsored by: Tealium
11:30 am - 12:10 pm
Achieving Speed and Agility through Pervasive Automation
Vijayamohan Keshav -
Regional Head – Advanced Solutions Group,
Expleo Solutions Limited
Rajesh Krishnan - Chief of Customer Service & Operations, Pramerica Life Insurance, India
· Discussing the Automation of Infrastructure (IaC)
· Integrating quality checks throughout the life cycle (code quality, security, performance, functional)
· Understanding the benefits of intelligent process automation in production (RPA)
· Automating data integration from various sources for smarter and more predictive analytics
Sponsored by: Expleo
12:10 pm - 12:40 pm
Balancing Business Digitisation Needs and Customer Expectations in the Digital-Era
Gilbert Naibaho -
Director/Chief Operating Officer,
Lippo Insurance
Shantanu Kodesia - Head Operations, Asia Service Centre India, Sun Life Financial
· Identifying the immediate needs of customers and pivoting digitisation strategy towards meetings those needs
· Managing stakeholder buy-in and scaling up digitisation strategy
· Leveraging this new ability to increase overall productivity and speed to meet customer needs and expectations of getting products to production
