CONFERENCE DAY TWO

Group 8

8:00 am - 9:05 am Registration and Coffee

9:15 am - 10:00 am "CHANGING THE META: MAKING CRAFT FOCUS VIABLE AT ENDGAME"

Cole Tufts - QA Lead, Riot Games
QA is often still seen as a launch pad to a career in another part of game development instead of a viable long term career. This talk will delve into one factor which can foster this and discuss how Riot is working to change the meta.
·         What does building space for craft focused career growth mean? And why is it important?
·         Strategies for getting started on building out a career path for QA practitioners who aren't driven to be people managers
·         Potential pitfalls, or when craft focus goes sideways
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Cole Tufts

QA Lead
Riot Games

10:00 am - 10:40 am SEGA - SPOTTING AND NURTURING TECHNICAL LEADERS

Doncho Angelov - Director - Development Services, SEGA
·         Our Leads: the people, who fuel up an organization's projects by being both technically sane and effective contributors, and also leading their small team. This first level leadership, which is critical to the success of every organization.
·         The people who probably somewhere in their career mentioned: "...but I don't want to manage!", but still decided to take the road. And after that excelled not only as such but as a true leader of their team.
·         Should we hire our leads from outside our organization? Do we spot them within our teams, and help them to make the step towards excelling into authentic leadership? What're the essential caveats of this so critical role for any business, but especially software development? How to see these qualities, even when we interview for pure, technical positions? Do we find these among our candidates?
·         How to become one of these people? What should you do if you'd like to make the first step into a leadership career?
·         What are the most common mistakes, which we all made? And how to avoid them?
·         In this presentation, with the help of approximately fifteen years of technical leadership and management on many levels, we'll walk through the challenges met, the mistakes made, and the lessons learned.
·         If you're a professional, who's struggling to find the right leads for your organization, you may find valuable knowledge here.
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Doncho Angelov

Director - Development Services
SEGA

·         Just because issues are not reported that does not mean they are not happening. Yes sometimes it feel like we are trying to find a “needle in a needle stack” but they are there and they are happening and we need to protect our communities that we are nurturing to play their games in a safe and positive environment.
·         Research suggest that up to 80% of issues go unreported so how would game developers be aware of the extent of any disruptive behaviour if they don’t see the ticket? Game developers spend so much time, money and effort on acquiring new users that it seems like they don’t do enough to hold onto them. Happy players in happy communities will be the most effective and cheapest form of new user acquisition so why is not more effort being done to look after them
·         How proactive does the games industry need to be and self-regulate itself before the regulators or platforms come in and enforce the game developers to act. The regulators are coming and initiatives from the UK and USA demonstrate that unless the games industry self-regulates itself better when it comes to toxicity, they will be forced to do so.
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Simon Usiskin

Business Development
SpiritAI

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Jeffrey Ottersporr

Director of Community Operations
Gamepoint

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Rick Van Beem

Public Relations Director
Pearl Abyss

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Martine Spaans

Owner
Tamalaki Publishing

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Peter Gerson

Senior Manager - Player Support
Keywords Studios

11:30 am - 12:00 pm Morning Break

Roundtables

12:00 pm - 1:00 pm Here you will have the chance to choose 1 roundtable where you will have a guided discussion around the chosen topic. Each roundtable will have a designated leader. There will be 10 minutes at the end of the session for the leader to give feedback to the entire group on what was discussed. Max 30 person per group.

1)      Crowdsource testing as a means of QA
2)      Technological requirements of Live Services
3)      Automation and its scope for revolutionizing testing
4)      Moving past translation, localization readiness and maturity
5)      Scalability and Adapting Technical Requirements
6)      Technical Innovations in Game Support
7)      Engaging your community to improve delivery through VIP systems
8) Machine translation within localization 

Lunch

1:00 pm - 2:00 pm Networking Lunch

Afternoon

QA

2:00 pm - 2:30 pm THE DYNAMICS OF GRAND STRATEGY QUALITY ASSURANCE
Michael Daglow - QA Manager, Paradox Interactive
·         A review of the challenges the Grand Strategy genre presents.
·         A breakdown of the role of the Embedded QA Tester on a Project Team
·         An overview of how Embedded QA works with project leadership to iterate on quality in early development.
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Michael Daglow

QA Manager
Paradox Interactive

QA

2:30 pm - 3:00 pm HOW TO KEEP QUALITY WITH JUST 1 OR 2 INTERNAL QA SPECIALISTS
Enrico Mareth - QA Team Lead, Gameforge
·         As a publisher of various titles as GaaS, we learned in Quality Assurance how to maintain and improve quality, but still keep costs manageable while maintaining efficiency and quality.
 
·         In this session we show our insights we had when we rebuilt our structure to test updates in the same quality and time with only 1 to 2 QA Specialist per title.
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Enrico Mareth

QA Team Lead
Gameforge

Localization

2:00 pm - 2:30 pm IS LOCALIZATION MEASUREABLE? IF SO, WHAT DO I MEASURE? QUALITY? ENGAGEMENT? ROI? WHAT TRULY MATTERS?
Estelle Bailly - Localization Director, Hi-Rez Studios
·         Why localization matters
·         How to measure localization in the video game industry
·         How to define the added value of localization for your games
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Estelle Bailly

Localization Director
Hi-Rez Studios

Localization

2:30 pm - 3:00 pm MACHINE TRANSLATION – CURRENT STATE OF PLAY
Pole to Win International Panel Discussion

3:00 pm - 3:45 pm Afternoon Break

3:45 pm - 4:15 pm LIVE POLL!

At the beginning of the conference and throughout days 1 and 2, everyone will have taken part in a live poll using our Game Quality App, which asked you to submit a key challenge in your role.
The top 5 most popular will now be reviewed and debated during the interactive panel session

4:15 pm - 4:30 pm Chairperson Closing Remarks

4:30 pm - 4:30 pm Close of Game Quality Forum Global 2020