23 - 25 June, 2020
Amsterdam

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Game Quality Forum Global Agenda

Game Quality Forum Global Agenda

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GQF Global 2019 Sample Attendee List

Game Quality Forum Global, taking place 25-27 June in Amsterdam is set to welcome over 200+ QA, Localisation and Player Support professionals and 40+ expert speakers for 3 days of knowledge sharing and networking. 

Download our 2019 sample attendee list on the right >>

Already confirmed attendees for this year include: Rovio Entertainment, Dovetail Games, Bigpoint, Naturalmotion, Frontier Developments, Guerrilla Games, Amazon Game Studios, Plarium, Flaregames GmbH, Bohemia Interactive, Flaregames GmbH, EA, Ninjas in Pyjamas, Riot Games, Ninjas in Pyjamas, Tencent, King and many more! 

Don't like filling in forms? Email us at enquire@iqpc.co.uk and we'll send you a copy instead!


2019 Industry Insights Report

2019 Industry Insights Report

Ahead of Game Quality Forum Global we surveyed experts from the gaming community from all around the globe to find out more about their views on internal collaboration, the impact of live services on their organisation, and their current relationship with outsourced partners

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With insights from companies such as King, Electronic Arts, Deep Silver, Ubisoft, Tencent and many more!

Download this report to find out more about:

  • The current state of internal collaboration between different departments within a video games company
  • The current internal promotion of collaboration within organisations
  • The impact of live services on internal culture
  • What can enhance the delivery of live services in terms of change of culture and processes
  • What type of technological processes can be implemented to enhance the internal processes within organisations
  • The type of services external partners are hired for
  • The main elements taken into consideration by video games companies when hiring outsourced partners

Join the discussion here: @GamingIQ

From Silos To Cross-Departmental Collaboration: Past Presentation

From Silos To Cross-Departmental Collaboration: Past Presentation

Last year at Game Quality Europe 2018 we heard from Denise and Suzi from Jagex who discussed:

  • Introducing LOC Liaisons to strengthen and facilitate the collaboration between key departments of the business
  • Working on an MMORPG with weekly updates and the benefits of having in-house LOC Teams
  • Evolving translators into LOC Specialists who deliver LOC, QA and CM

Download the presentation here to find out more >>

Or if you would like more information on the Game Quality Forum Global 2019 then click here.

Keep up to date on the latest news @GamingIQ

The Evolution Of Player Support In Live Services

The Evolution Of Player Support In Live Services

Throughout the evolution of the industry, the demands of modern gaming have changed and releases now necessitate a long and planned lifecycle. Players expect more, and with each release, they want to know what your product offers in the long term. This includes content drops, free updates, community challenges, double XP events, among others. Titles today encourage large online player bases, and keeping them happy is the key to retaining current players and attracting new ones. As such, it makes sense that delivering valuable support to players will keep them coming back. 

This piece will look into what Player Support entails, how it has changed and the value an integrated Player Support system offers both gamers and developers. Ahead of the Game Quality Forum Global, the team at Gaming IQ have compiled a short piece to help you level up your experience.

Past Presentation: Social Point Presentation on Player Support

Past Presentation: Social Point Presentation on Player Support

In this exclusive presentation from last year's Game Quality Forum, Pete McKay from Social Point shares his insights on VIP programs for games!

Fill in the form on the right to receive you copy >>

Download now to learn:

  • How driving higher spenders can increase returns
  • The value of recognizing key players early
  • The influence your players may have on one another

Don't like filling in forms? Email us at enquire@iqpc.co.uk and we'll send you a copy!

Game Quality Forum 2018 Recap

Game Quality Forum 2018 Recap

Here's a recap of the Game Quality Forum 2018 above where we welcomed over 200+ attendees for 3 days working together to raise the industry benchmarks for QA, Localisation and Player Support worldwide. More information on this year's event taking place in Amsterdam on the 25-27 June 2019 coming soon!


Want to find out more? Email us at enquire@iqpc.co.uk for a copy of the full agenda.

Game Quality Europe Forum - 2018 Programme

The Game Quality Europe Forum is back, and will be bigger and better than ever before! For the first time, we’ll be bringing all parts of the quality lifecycle together by welcoming Customer Support and Community Management backgrounds to our existing community of QA and Localisation specialists. For more info on our speaker panel and key themes that will be discussed, download the full programme.

Who's Attending the Game Quality Forum Europe?

Who's Attending the Game Quality Forum Europe?

With the Game Quality Forum Europe Conference fast approaching, take a look at some of the organisations and job titles you can meet on site, with representatives from the EA, SEGA, Flaregames and more!

Integrated CX and QA: Drive engagement through uniting teams - Pole To Win

Integrated CX and QA: Drive engagement through uniting teams - Pole To Win

Increasing productivity, efficiency and player retention by aligning QA and CX teams in a multilingual, multidisciplinary environment.

Game Quality: The key to unlocking your players' loyalty

Game Quality: The key to unlocking your players' loyalty

Do you want to unlock your players' loyalty? At Game Quality Europe Forum we think it's all about quality (obvs). Two of our sponsors, 5CA and Unbabel, agree with us and they actually made a video together explaining why it's important. You should check it out and check them out at the event!
Game quality: The key to unlocking your players' loyalty

Game quality: The key to unlocking your players' loyalty

Do you want to unlock your players' loyalty? At Game Quality Europe Forum we think it's all about quality (obvs). One of our sponsor, Pole To Win, agrees with us and they actually made a video explaining why it's important. You should check it out and check them out in June!

Why good cross-functional collaboration matters to video game companies

When it comes to Game Quality, each and every department is concerned. A big theme of the Game Quality Forum Global is cross-functional collaboration, as it has a huge impact on the quality of a game. 

Download a copy of the interviews on the right >>

We decided to understand the views of different departments, so we simply asked three experts - a Head of Localisation, a Quality Assurance Analyst and a Producer - to express their opinion on how cross-functional department can be improved, the impact of siloed organisations and ultimately, whose responsibility it is to improve it. 

Meet the Interviewees!

  


The tangible benefits of Customer Support and Community Management: A story in 5 chapters

The tangible benefits of Customer Support and Community Management: A story in 5 chapters

In the gaming industry, the player base is famous for being unique and requiring high maintenance, in return for loyalty and maximum advocacy to a company. We wanted to know more about how Customer Support and Community Management matter for a company and especially for game quality. 

With the help of Jeffrey Otterspoor, Director of Community Operations at GamePoint and speaker at Game Quality Forum Europe 2018, we found the answer in 5 chapters.

Game QA & Localisation Trends: Are Producers getting more involved in the QA process?

Game QA & Localisation Trends: Are Producers getting more involved in the QA process?

Underscoring all QA decisions is – of course – the issue of financial viability. However, in recent years, the obsession with the balance sheet seems, in some cases, to have caused divide over who is – or should be – making the decisions when it comes to QA and Localisation. Many are now seeing producers get final say, while others are insisting the QA/Localisation departments should be ultimately responsible for their own output, including decisions that determine their specific outsourcing partners and tools. With these shifts come confusion and internal tensions. Is there a “right way” to oversee the quality of a game, or is each product and studio different?

This report presents findings from Gaming IQ’s latest survey of the market. Over 200 professionals involved in Game QA or Localisation worldwide offered us their insight and opinion on a number of the most pressing issues, and the responses provide a general measurement of the industry trends at present.

Download the report for exclusive insight...

Op-Ed: Why Game QA Matters

Op-Ed: Why Game QA Matters

Whenever we gather at this event to discuss the issue of quality assurance in the gaming industry, we frequently focus on the "how" of improvement - how to be more efficient, how to decrease costs, and how to stay ahead of the technology curves. These are certainly valid questions, but as we approach this year's Game QA & Localisation conference, we also want to bring things back to the basics and remember why this activity is so important. It's not just about creating a quality game, it's about building a quality reputation - and ensuring players stay loyal to a brand by associating a clean gaming experience with your products. Here, one gamer offers his opinion on exactly why QA matters, and shares the experiences that have frustrated him most over the years...

Buff Your Localisation in 5 Levels

Buff Your Localisation in 5 Levels

The global games market is expanding rapidly making localisation a key opportunity for publishers now more than ever. Ahead of the 5th Annual Game QA & Localisation Forum, Gaming IQ spoke to Dario Quandamstefano, Localisation Manager at Berlin-based mobile & social gaming publisherWooga (and speaker at #GameQALoc) and he shared five localisation trends that helped make Wooga a success.

Download your complimentary copy on the right >>

Download now to:

  • Understand current Localisation trends in the market
  • Discover the results Wooga has seen from improved team integration
  • Gain tips and insights on how to organise localisation teams and partners
  • Discover the best technological tools to use
  • Learn the value of staying in contact with partners and players


Don't like downloading forms? Email us at enquire@iqpc.co.uk and we'll send you a copy!

QA Case Study: Lessons Learned from the Story of Overwatch

QA Case Study: Lessons Learned from the Story of Overwatch

“What?! How did you manage that?!” These were the sort of remarks made by the audience at Blizzard’s short intro to QA on Overwatch at last year’s Game QA & Localization Europe conference in Barcelona, at a casual comment that QA had veto power over level design. Here we get a sneak-peak into the story on how Overwatch’s QA team interacts with the development team.

This feature explores the high-level challenges facing a team coming from a canceled project, the importance of starting a new project with QA considerations from the beginning and wrapping a project together by leveraging QA in new ways...

You can download your free copy below for insights into the journey

Gamers INC! When the Public Black Box Test Games

Gamers INC! When the Public Black Box Test Games

Black box testing is where the tester plays the full build of a game but is unaware of the coding mechanics, implantation and content. In this article, we focus on the impact of the gaming public reporting on bugs during game releases, beta opt-ins and demos.

It is an important issue which carries potentially negative efffects on a game's reputation. By providing insight from QA testers and managers, we delve into the workflow issues in QA that are not apparent to the public, as well as the psychology of crowds and individual testers, and the risks that occur with extended periods of testing. Finally, we take a look at the advantages of automation and lessons from the console industry.

Fill in the form on the right to receive your copy of the article >>

Download now to learn:

  • How to retain budget focus to ensure ROI
  • Tips for getting the wider team involved 
  • Tested ways of establishing and maintaining communication lines between the wider team

Don't like filling in forms? Email us at enquire@iqpc.co.uk and we'll send you a copy.

How Virtual Reality has changed the games testing environment: Pole to Win explores

How Virtual Reality has changed the games testing environment: Pole to Win explores

The development of Virtual Reality hardware, and associated games, has shaken up quality assurance testing organizations. Testers must overcome various challenges in order to create a high functioning testing environment that is beneficial to both testing staff and to game developers.

Ahead of the Game QA and Localisation Europe forum, Pole to Win delved into the deeper challenges faced with Virtual Reality testing.

Download the whitepaper here for exclusive insight…