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QA Challenges Associated with GaaS and the Live Gaming Model - Insights from Enrico Mareth, QA Team Lead, Gameforge

QA Challenges Associated with GaaS and the Live Gaming Model - Insights from Enrico Mareth, QA Team Lead, Gameforge


The Game Quality Forum Global 2020 will draw together QA, Localisation and Player Relations professionals from the Triple A, Independent and Mobile Gaming circuits to share and discuss the key issues in their functions.

Ahead of this years forum, we talked to Enrico Mareth, QA Team Lead, Gameforge, about the challenges associated with GaaS and the Live Gaming model. 

Enrico guides us through the challenges faced by QA teams, such as: issues in testing live multiplayer games, ensuring compatibility with previous versions of titles, concerns around security, and much more. At this years event, Enrico will be chairing a discussion entitled 'How to Keep Quality with just One or Two Internal QA Specialists'.

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The 2019 Game Quality Forum Post-Show Report

The 2019 Game Quality Forum Post-Show Report

Video games today have reach an international audience, with each region offering varied and unique requirements. To ensure we are consistently exceeding player expectations and making sure quality is emphasised throughout, it is critical each function is communicated openly to both welcome and retain existing players.

In light of this, Technology IQ have created a post-show report highlighting the most up-to-date technological solutions and exciting takeaways from the 2019 Game Quality Forum.

Download the full report now >>

Other benefits of downloading the full report:

  • Explore the greatest area of opportunity within the development and release lifecycle
  • A summary of the key challenges in 2020 and the changes that need to be implemented across the industry in order to meet these challenges
  • Key takeaways from the 2019 event
  • What does the future hold for the Game Quality Forum – an overview of the 2020 event
2019 Industry Insights Report

2019 Industry Insights Report

Ahead of Game Quality Forum Global we surveyed experts from the gaming community from all around the globe to find out more about their views on internal collaboration, the impact of live services on their organisation, and their current relationship with outsourced partners

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With insights from companies such as King, Electronic Arts, Deep Silver, Ubisoft, Tencent and many more!

Download this report to find out more about:

  • The current state of internal collaboration between different departments within a video games company
  • The current internal promotion of collaboration within organisations
  • The impact of live services on internal culture
  • What can enhance the delivery of live services in terms of change of culture and processes
  • What type of technological processes can be implemented to enhance the internal processes within organisations
  • The type of services external partners are hired for
  • The main elements taken into consideration by video games companies when hiring outsourced partners

Join the discussion here: @GamingIQ

From Silos To Cross-Departmental Collaboration: Past Presentation

From Silos To Cross-Departmental Collaboration: Past Presentation

At Game Quality Europe 2018 we heard from Denise and Suzi from Jagex who discussed:

  • Introducing LOC Liaisons to strengthen and facilitate the collaboration between key departments of the business
  • Working on an MMORPG with weekly updates and the benefits of having in-house LOC Teams
  • Evolving translators into LOC Specialists who deliver LOC, QA and CM

Download the presentation here to find out more >>

Or if you would like more information on the Game Quality Forum Global 2019 then click here.

Keep up to date on the latest news @GamingIQ

The Evolution Of Player Support In Live Services

The Evolution Of Player Support In Live Services

Throughout the evolution of the industry, the demands of modern gaming have changed and releases now necessitate a long and planned lifecycle. Players expect more, and with each release, they want to know what your product offers in the long term. This includes content drops, free updates, community challenges, double XP events, among others. Titles today encourage large online player bases, and keeping them happy is the key to retaining current players and attracting new ones. As such, it makes sense that delivering valuable support to players will keep them coming back. 

This piece will look into what Player Support entails, how it has changed and the value an integrated Player Support system offers both gamers and developers. Ahead of the Game Quality Forum Global, the team at Gaming IQ have compiled a short piece to help you level up your experience.

The Future of Game Quality

The Future of Game Quality

n this short video, take a sneak peek at what the future of Game Quality looks like, as we discuss what the future of game quality looks like and what you and your team must do to get there. Thanks to our Thought Leadership session Chairman Ben, from the former Game Quality North America 2018! If you would like more information about the event where we will be discussing these topics further then you can take a look at all our speakers and sessions here.

Game Quality Europe Forum - 2018 Programme

The Game Quality Europe Forum is back, and will be bigger and better than ever before! For the first time, we’ll be bringing all parts of the quality lifecycle together by welcoming Customer Support and Community Management backgrounds to our existing community of QA and Localisation specialists. For more info on our speaker panel and key themes that will be discussed, download the full programme.

Who's Attending the Game Quality Forum Europe?

Who's Attending the Game Quality Forum Europe?

With the Game Quality Forum Europe Conference fast approaching, take a look at some of the organisations and job titles you can meet on site, with representatives from the EA, SEGA, Flaregames and more!

Game Quality: The key to unlocking your players' loyalty

Game Quality: The key to unlocking your players' loyalty

Do you want to unlock your players' loyalty? At Game Quality Europe Forum we think it's all about quality (obvs). Two of our sponsors, 5CA and Unbabel, agree with us and they actually made a video together explaining why it's important. You should check it out and check them out at the event!
Game quality: The key to unlocking your players' loyalty

Game quality: The key to unlocking your players' loyalty

Do you want to unlock your players' loyalty? At Game Quality Europe Forum we think it's all about quality (obvs). One of our sponsor, Pole To Win, agrees with us and they actually made a video explaining why it's important. You should check it out and check them out in June!

Why good cross-functional collaboration matters to video game companies

When it comes to Game Quality, each and every department is concerned. A big theme of the Game Quality Forum Global is cross-functional collaboration, as it has a huge impact on the quality of a game. 

Download a copy of the interviews on the right >>

We decided to understand the views of different departments, so we simply asked three experts - a Head of Localisation, a Quality Assurance Analyst and a Producer - to express their opinion on how cross-functional department can be improved, the impact of siloed organisations and ultimately, whose responsibility it is to improve it. 

Meet the Interviewees!

  


The tangible benefits of Customer Support and Community Management: A story in 5 chapters

The tangible benefits of Customer Support and Community Management: A story in 5 chapters

In the gaming industry, the player base is famous for being unique and requiring high maintenance, in return for loyalty and maximum advocacy to a company. We wanted to know more about how Customer Support and Community Management matter for a company and especially for game quality. 

With the help of Jeffrey Otterspoor, Director of Community Operations at GamePoint and speaker at Game Quality Forum Europe 2018, we found the answer in 5 chapters.

Game QA & Localisation Trends: Are Producers getting more involved in the QA process?

Game QA & Localisation Trends: Are Producers getting more involved in the QA process?

Underscoring all QA decisions is – of course – the issue of financial viability. However, in recent years, the obsession with the balance sheet seems, in some cases, to have caused divide over who is – or should be – making the decisions when it comes to QA and Localisation. Many are now seeing producers get final say, while others are insisting the QA/Localisation departments should be ultimately responsible for their own output, including decisions that determine their specific outsourcing partners and tools. With these shifts come confusion and internal tensions. Is there a “right way” to oversee the quality of a game, or is each product and studio different?

This report presents findings from Gaming IQ’s latest survey of the market. Over 200 professionals involved in Game QA or Localisation worldwide offered us their insight and opinion on a number of the most pressing issues, and the responses provide a general measurement of the industry trends at present.

Download the report for exclusive insight...

Op-Ed: Why Game QA Matters

Op-Ed: Why Game QA Matters

Whenever we gather at this event to discuss the issue of quality assurance in the gaming industry, we frequently focus on the "how" of improvement - how to be more efficient, how to decrease costs, and how to stay ahead of the technology curves. These are certainly valid questions, but as we approach this year's Game QA & Localisation conference, we also want to bring things back to the basics and remember why this activity is so important. It's not just about creating a quality game, it's about building a quality reputation - and ensuring players stay loyal to a brand by associating a clean gaming experience with your products. Here, one gamer offers his opinion on exactly why QA matters, and shares the experiences that have frustrated him most over the years...

Buff Your Localisation in 5 Levels

Buff Your Localisation in 5 Levels

The global games market is expanding rapidly making localisation a key opportunity for publishers now more than ever. Ahead of the 5th Annual Game QA & Localisation Forum, Gaming IQ spoke to Dario Quandamstefano, Localisation Manager at Berlin-based mobile & social gaming publisherWooga (and speaker at #GameQALoc) and he shared five localisation trends that helped make Wooga a success.

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Download now to:

  • Understand current Localisation trends in the market
  • Discover the results Wooga has seen from improved team integration
  • Gain tips and insights on how to organise localisation teams and partners
  • Discover the best technological tools to use
  • Learn the value of staying in contact with partners and players


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QA Case Study: Lessons Learned from the Story of Overwatch

QA Case Study: Lessons Learned from the Story of Overwatch

“What?! How did you manage that?!” These were the sort of remarks made by the audience at Blizzard’s short intro to QA on Overwatch at last year’s Game QA & Localization Europe conference in Barcelona, at a casual comment that QA had veto power over level design. Here we get a sneak-peak into the story on how Overwatch’s QA team interacts with the development team.

This feature explores the high-level challenges facing a team coming from a canceled project, the importance of starting a new project with QA considerations from the beginning and wrapping a project together by leveraging QA in new ways...

You can download your free copy below for insights into the journey

Gamers INC! When the Public Black Box Test Games

Gamers INC! When the Public Black Box Test Games

Black box testing is where the tester plays the full build of a game but is unaware of the coding mechanics, implantation and content. In this article, we focus on the impact of the gaming public reporting on bugs during game releases, beta opt-ins and demos.

It is an important issue which carries potentially negative efffects on a game's reputation. By providing insight from QA testers and managers, we delve into the workflow issues in QA that are not apparent to the public, as well as the psychology of crowds and individual testers, and the risks that occur with extended periods of testing. Finally, we take a look at the advantages of automation and lessons from the console industry.

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Download now to learn:

  • How to retain budget focus to ensure ROI
  • Tips for getting the wider team involved 
  • Tested ways of establishing and maintaining communication lines between the wider team

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How Virtual Reality has changed the games testing environment: Pole to Win explores

How Virtual Reality has changed the games testing environment: Pole to Win explores

The development of Virtual Reality hardware, and associated games, has shaken up quality assurance testing organizations. Testers must overcome various challenges in order to create a high functioning testing environment that is beneficial to both testing staff and to game developers.

Ahead of the Game QA and Localisation Europe forum, Pole to Win delved into the deeper challenges faced with Virtual Reality testing.

Download the whitepaper here for exclusive insight…