ยท The how and why of self-service for todayโs customer
ยท Empowering customers through digitisation and self-service opportunities
ยท Managing complex and varied customer needs with compact teams
ยท Streamlining operations to boost efficiencies
ยท Knowledge training to help team members deal with complex and varied customer needs
ยท How can automation unlock colleagues time to boost human services?
Panel Discussion | Embracing Customer Feedback to Improve Citizen Services
ยท Understanding customer expectations
ยท How to get customer feedback to improve service experiences
ยท Merging customer experiences, technology, people, and culture